Service Managers lead a professional team of Probation Officers and support staff responsible for managing offenders serving sentences and orders in the community.

Key focus
Service managers in Community Probation & Psychological Services (CPPS) are responsible for a team of field staff. Their focus is to reduce re-offending by managing their team to ensure:

• quality management of community-based sentences, and
• the efficient provision of information to courts and the New Zealand Parole Board.

Key roles
Service managers are, among other things, required to:

• manage a team of staff, including probation officers, community work supervisors and support staff
• develop and deliver on service plans that reflect the Department’s strategic focus
• ensure external reporting requirements are met
• manage and enhance working relationships with internal and external stakeholders including:
  – New Zealand Parole Board
  – judges and court managers
  – Iwi.

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