Key accountabilities

Manage the performance and development of the service centre team
  • Manage team performance through regular performance planning and appraisal, including development plans and competencies.
  • Provide effective leadership that promotes team involvement in achieving service goals and objectives.
  • Coach personal responsibilities and develop an environment for ownership where each team member is responsible for their work.
  • Allocate work and duties to team.
  • Maintain an employee relations environment that facilitates continuous improvement, meets organisational goals and is consistent with being a good employer.
  • Implement performance management and improvement programmes.
  • Identify and manage training needs and priorities.
  • Ensure professional supervision is available for all Probation Officers.
  • Manage staff selection.
  • Maintain well-being of team members through effective health and safety planning and management and implement Health and Safety Plan.
Offender management and sentence administration
  • Ensure the provision of services to appropriate quality standards and statutory obligations, including victims interests.
  • Provide professional leadership on all aspects of practice, legislation and working with mandated offenders.
  • Establish formal relationships with Police, PPS and Prisons to assist in managing high risk offenders. Ensure that the offender Warning System is in place.
  • Ensure Departmental policy is effectively implemented.
  • Ensure enforcement action is taken where necessary.
  • Ensure information recorded in IOMS is accurate and up-to-date.
  • Respond to and resolve complaints.
  • Manage local service contracts and implement SLAs.
  • Ensure that recommendations are made that assist the rehabilitation of offenders and their reintegration.
  • Ensure that victims interests are considered in accordance with legislation.
Ensure that service plans are developed, implemented and aligned with community probation strategic goals
  • Contribute to the effective planning and review of services, including local business planning.
  • Facilitate staff contribution to planning and service development.
  • Ensure that strategies are developed to promote continuous improvement of local service delivery.
  • Ensure external and internal reporting requirements are met on key areas of business activity.
  • Monitor resource usage and manage allocated resources, including budgets, within agreed specifications.
  • Manage buildings, vehicles, plant and equipment.
  • Develop and Maintain Effective Relationships and Communication Channels Within and Outside Community Probation.
  • Manage relationships with Judges, the Parole Board and other Internal Services.
  • Provide advice to the judiciary in relation to sentencing.
  • Work with external agencies to provide services to offenders.
  • Create and maintain relationships with community groups, restorative justice groups and government departments.
  • Develop and maintain effective working relationships with community groups, restorative justice groups and government departments.
  • Develop and maintain effective working relationships with iwi and other cultural groups.
  • Proactively manage the local public profile.
  • Manage relationships with employee representatives.
  • Participate as an active member of the Area Management Team Service Centre Management.
  • Effectively manage the local public profile.
  • Manage relationship with employee representatives.
  • Participate as an active member of the Area Management Team Service Centre Management.
  • Effectively manage offender risk through departmental and inter-agency systems and legislative requirements.
  • Manage risk through scheduled quality assurance, internal control and other checks, and ensure timely escalation of all risk matters to the Area Manager.
  • Contribute to the area risk and risk mitigation pan.
  • Analyse data and provide reports to manager as required.
  • Complete Incident Reports and take any appropriate remedial action.
  • Analyse data and monitor trends to ensure that staff resources are being used effectively.
  • Conduct employment investigations.
  • Ensure the security of files and information.
  • Resolve any maintenance/property issues at the service centre.
Ensure that a safe working environment is maintained for staff, managers and visitors within Corrections
  • Ensure appropriate system and processes are in place in the centre to manage hazards, accidents and rehabilitation.
  • Ensure appropriate systems and processes are in place for staff in the centre in regards to their dealings with offenders.
  • Ensure that a safe working environment is maintained for colleagues and visitors within Corrections by:
    - reporting any hazards
    - reporting any accidents or near misses that occur
    - adhering to safety standards and processes set down by Corrections aimed at preventing harm
    - participate in health and safety programmes as required, including own rehabilitation should the job holder sustain a work injury.