Modernisation: a vision for CPS service delivery

Community Probation Services is exploring opportunities to use the latest technology in future service delivery on the frontline. 

CPS has launched a Modernisation Programme designed to build a more effective and responsive service that delivers value for money and makes New Zealand safer. 

Programme Director Helen Hurst says the vision shows probation officers as highly mobile, with secure access to the information they need to work away from the office. 

“Probation officers will be equipped to spend more time out in the community where they can work more closely with offenders and their whanau, and engage more effectively with our partners in the public sector as well as iwi and community stakeholders. We’re exploring technologies that can help ensure offenders meet their obligations, and to maximise our ability to track high-risk offenders.

“Everything we do will relate to the Department’s four priorities; greater public safety, reduced reoffending, better public value and leadership across the public service and community sector.”

Helen says developing a visual representation of the future has been a powerful exercise for everyone involved – from senior management to frontline staff.

“We started by describing what modern means for us and thinking about how that could enhance the way we work. The vision also reflects our desire to work more closely with other organisations to make New Zealand safer.

“At the centre of our image is a Corrections hub – a new type of presence in our communities serving as a base for our staff as well as other stakeholders. We’d like hubs to be a space for other service providers and agencies who work with the same people we work with.”

As part of the Department’s Expenditure Review, the Modernisation programme will seek efficiency gains across the organisation by ensuring staff time and resources are spent where they have the greatest effect.