Formal Warnings (Verbal and Written)

Warning

Actions to take

verbal

Verbally advise the offender:

• that they are being formally warned in response to the (named) non-compliance, and
• of the possible consequences of any further non-compliance (e.g. a written warning).

Record in casenotes details of the:

• non-compliance, and
• action taken.

Note: Verbal warnings should only be used to warn an offender if they are in danger of enforcement action (e.g. if they arrive late to an appointment).

written

Advise the offender in writing that they are being formally warned in response to the non-compliance.

The letter should include:

• what the non-compliance was
• the date on which it occurred
• if and when a verbal warning had been previously issued, and
• the consequences of any further non-compliance (e.g. delay in progression to next phase, regression to previous phase, or breach action).

Ensure a copy of the letter is retained both on the paper file and in the electronic (IOMS) file.

final

A written warning does not have to be a ???final??? warning. However, when a letter states that a final warning is issued, and that any further non-compliance will result in breach action, this action should be taken in the event of any further non-compliance. Any deviation from this course of action will require approval from the service manager.

Important: It is not acceptable to issue multiple ???final??? warning letters.