• Volume 1 - Providing Information to Courts and New Zealand Parole Board
  • Preface
    • Overview
    • Preparing to Implement the New Sentencing Structure
    • Provision of Information
    • Special Conditions Relating to Programmes
    • Community Work (CW)
    • Supervision
    • Intensive Supervision
    • Community Detention (CD)
    • Home Detention (HD)
    • Serving a Prison Sentence
    • Short Sentences of Imprisonment
    • Long Sentences of Imprisonment
    • Extended Supervision
  • Legislative Framework
  • I. Reports General
    • General Information for Reports
      • Overview
      • General Guidelines for Writing Reports
      • Standard Conditions
      • Special Conditions
      • Wording of Special Conditions
      • Confidentiality
      • Offenders with Convictions for Offences against Children
      • Family Violence
      • Checklist for Reports
      • Presenting Prejudicial or Endangering Information
      • Signing Reports
      • Women in Prison with Babies
    • RoC*Rol
      • 1. Overview
      • 2. What is RoC*RoI?
      • 3. Using RoC*RoI
    • Conducting Enquiries
      • Overview
      • General guidelines for making enquiries
      • Requesting information
      • Releasing information
  • II. Pre-sentence Reports
    • 1. About Pre-sentence Processes
      • Overview
      • About Pre-sentence Reports
      • Considering Which Report to Complete
      • The Sentencing Matrix
      • Introducing Screening Tools
      • Safety Issues
      • Terminating the Interview
      • Aggravating and Mitigating Factors
      • Adjourn Before Sentencing
      • Completing a Report Without Interviewing the Offender
    • 2. Considering Sentencing Options
      • A. Sentencing Hierarchy
      • B. Possible Sentencing Combinations
      • C. Purposes & Principles of Sentencing
      • D. Reaching a Recommended Sentencing Option
      • E. Considering Section 11 Provisions
      • F. Considering a monetary penalty
      • G. Considering community work
      • H. Considering supervision
        • Overview
        • Supervision as a Sentencing Option
        • Recommending Special Conditions on Supervision
      • I. Considering Intensive Supervision
        • Overview
        • Intensive Supervision as a Sentencing Option
        • Recommending Special Conditions on Intensive Supervision
        • Special Conditions Relating to Medium Intensity or Short Rehabilitative Programmes
      • J. Considering community detention
      • K. Considering home detention
        • Overview
        • Home Detention as a Sentencing Option
        • Recommending Special Conditions on Home Detention
      • L. Considering imprisonment
      • M. Considering Combined Sentences
      • N. Combining New Sentences with Existing Sentences
    • 3. Identifying Rehabilitative Needs
      • Overview
      • Types of Rehabilitative Needs
      • Types Of Rehabilitative Needs
      • Rehabilitative Needs Descriptions
    • 4. Programme Eligibility & Referral
    • 5. Oral/On-strength Reports
      • Overview
      • Oral Reports and On-strength Information
      • Rules and Standards
    • 6. Short PSR Assessment
      • Overview
      • When to Prepare a Short Assessment
      • Short Report Assessment Tasks
      • Preparation - Collating Information
      • Preparation - File Review
      • Conducting the Short Assessment Interview
      • Writing the Short Assessment Report
      • Finalising the Short Assessment Report
    • 7. Full PSR Assessment
      • A. Full PSR Assessment Tasks
      • B. Preparation
        • Preparation
        • Collating Information
        • File Review
      • C. Conducting the Full PSR Assessment Interview
      • D. Canvassing HD or CD with the Offender
      • E. Writing the Report
        • Writing the Report
        • Writing the Report - Social and Cultural Factors
        • Writing the Report - Offending
        • Writing the Report - Motivation and Readiness to Change
        • Writing the Report - Summary
        • Writing the Report - Recommendation
        • Writing the Report - Sources of Information
        • Writing the Report - Attachments
      • F. Finalising the Report
    • 8. Offender Information Report
      • Overview
      • Completing the Offender Information Report (OIR)
      • Detail to Include in Sections of the OIR
    • 9. Collections Enquiries
      • Overview
      • Background
      • Fines Re-sentencing Legislation
      • Collections Processes
      • Considering Fines Re-sentencing in Criminal Matters
      • Considering Fines Only Re-sentencing
    • 10. Reparation Reports
      • A. Guidelines and Entitlements
        • Overview
        • Reparation - General
        • Entitlement for Reparation
        • Offer to Make Amends
        • Reparation and ACC Entitlement
      • B. Reparation Process
        • Overview
        • Reparation Process
        • About the Reparation Process
        • Gather and Check Information
        • Initial Approach to Victim
        • Victim Interview
        • Offender Interview
        • Meeting of Victim and Offender
      • C. Writing the Reparation Report
        • Overview
        • Content of the Report
        • Victim Information in the Report
        • Other Report Information
        • Victim Impact Statement/Reparation Report Relationship
    • 11. Restorative Justice Conferences
      • Overview
      • Description and Process Overview
      • Restorative Justice Coordination
      • Probation Officer Process
    • 12. Distribution of Reports
      • Overview
      • Distribution of Pre-sentence Reports
      • Requests for Release of Pre-sentence Reports
    • 13. Subsequent Request for Pre-sentence Reports/Information
  • III. Court Servicing
    • 1. District Court List Hearings
      • Overview
      • Preparing for the District Court List Hearing
      • Checking CPPS Breach/Application Files
      • During the District Court List Hearing
      • Requests for Pre-sentence Reports
      • Oral or Short Assessment Report
      • Use of the Computer in Court
      • Following the District Court List Hearing
    • 2. District Court Sentencing Hearings
      • Overview
      • Preparing for the District Court Sentencing Hearing
      • During the District Court Sentencing Hearing
      • Following the District Court Sentencing Hearing
    • 3. District Court Bail Hearings
      • Overview
      • Opposing Bail
      • Grounds for Opposing Bail
      • Completing the Opposition to Bail Report
      • Preparing for the District Court Bail Hearing
      • During the District Court Bail Hearing
      • Following the District Court Bail Hearing
  • IV. Other Reports/Information to Court
    • 1. Applications for Extended Supervision Order
      • Overview
      • Identification and Assessment of Offenders for ES
      • Application to Court
      • Appeals, Extensions and Cancellations
    • 2. Re-sentencing to Home Detention
      • Overview
      • Leave to Apply for Substitution of Home Detention
      • Application Process
      • Home Detention Re-sentencing Report
      • Home Detention Re-sentencing Enquiries
    • 3. Judicial Monitoring
      • Overview
      • About Judicial Monitoring
      • Judicial Monitoring Process
      • Progress Reports to the Judiciary
      • Request for Attendance at a Court Hearing
      • Attendance at a Court Hearing
      • Submissions to Court
  • V. Appendix for Electronically-monitored Sentences/Orders
    • 1.Outline of the Appendix
    • 2. Conducting Enquiries
      • A Interviewing the Offender
      • B Assessing the Suitability of the Proposed Address
      • C Defining Relevant Occupants
      • D Assessing the Suitability of Relevant Occupants
      • E Conducting Criminal History Checks on Relevant Occupants
      • F Conducting Enquiries with Government Agencies
      • G Sending Enquiries to Another Probation Officer
    • 3. Writing the Appendix
  • VI. Release from Prison on Parole
    • 1. Introduction to Pre-release Process
      • Overview
      • About the Pre-release Process
      • Stages of the Pre-release Process
      • Principles of the Pre-release Process
      • Roles and Responsibilities
    • 2. Pre-release planning
      • Overview
      • About the Pre-release Planning Worksheet
      • Stages of the PRP Worksheet and Staff Responsibilities - PS
      • Stages of the PRP Worksheet and Staff Responsibilities - CPPS
      • Stages of the PRP Worksheet and Staff Responsibilities - Returned to PS
    • 3. Pre-parole Liaison
      • Overview
      • About Pre-parole Liaison
      • Stages of Pre-parole Liaison
      • Implementing the Pre-parole Liaison Strategy
      • CPPS Record Keeping
    • 4. Parole Assessment Reports
      • Overview
      • About the Parole Assessment Report Process
      • Full Parole Assessment Reports
      • Partial Parole Assessment Reports
      • Second and Subsequent Parole Assessment Reports
      • Specfic Parole Assessment Reports
      • PS - The Parole Assessment Report Interview
      • CPPS - Conducting Enquiries
        • Overview
        • Before Conducting Enquiries
        • Enquiries to Conduct
        • Liaison with CPPS Psychologists
        • Child Sex Offenders, Additional Enquiries
        • Criminal History Checks on Occupants
      • Recommending Release Conditions
      • Residential Restrictions Enquiries
        • Overview
        • About Residential Restrictions
        • Determining Whether to Conduct RR Enquiries
        • Conducting RR Enquiries and Preparing the RR Appendix
        • Recommending Residential Restrictions
      • CPPS - Drafting the Report
      • PS - Finalising the Parole Assessment Report
      • Special Circumstances
  • VII. Other Reports/Information to the NZ Parole Board
    • 1. Extended Supervision Special Conditions Report
      • Overview
      • ES Report and Application Process
      • Interview and Enquiry Process
      • Child Sex Offenders, Determining Accommodation Suitability
      • Considering the Need for Special Conditions
      • Electronic Monitoring Special Conditions
      • Person to Person Special Conditions
      • Programme/Treatment Special Conditions
      • Writing the Report
      • Wording of Special Conditions for Extended Supervision
      • NZPB Hearing
    • 2. NZPB Progress Monitoring
  • VIII. Other Reports Relating to Releases from Prison
    • 1. Home Leave/Temporary Release Reports
      • Introduction
      • Developing a Home Leave Report
      • Home Leave Enquiries
      • Temporary Release Enquiries
    • 2. Compassionate Release
• Volume 2 - Managing Rehabilitative Sentences
  • Preface
    • Overview
    • Preparing to Implement the New Sentencing Structure
    • Provision of Information
    • Special Conditions Relating to Programmes
    • Community Work (CW)
    • Supervision
    • Intensive Supervision
    • Community Detention (CD)
    • Home Detention (HD)
    • Serving a Prison Sentence
    • Short Sentences of Imprisonment
    • Long Sentences of Imprisonment
    • Extended Supervision
  • Legislative Framework TBD
  • I. Background to Sentence Management
    • 1. General
      • Overview
      • Offender Management Process Diagram
      • Combination of Sentences
      • Three Domains (Rehabilitation, Reintegration, and Report and Comply)
    • 2. Establishing and Maintaining Offender Information and Records
      • A. Administration
        • Overview
        • Use of Forms
        • Maintaining Offender Files
        • Closing/Disposing of Offender Files
        • Contents of the Offender File (paper file)
        • Archiving Documents
        • Administrative Support Functions
      • B. IOMS Information
        • Overview
        • Information Held in IOMS
        • Use of IOMS
        • Maintaining IOMS Information about the Offender
      • C. Offender Casenotes
        • General Information about Casenotes
        • Writing Casenotes
        • Using Casenotes
  • II. Allocation and Induction
    • 1. Pre-allocation
      • Overview
      • Preparation and Notification Prior to Start of Electronically Monitored Sentence or Order
      • Receiving the Order
      • Release on Conditions - Ensuring Accuracy
    • 2. Allocating an Offender
      • Overview
      • Allocation Overview
      • Extended Supervision Order Allocation
    • 3. Initial Induction at First Report In
      • Overview
      • Purpose of Initial Induction
      • Induction Process
      • Review File Information
      • Conducting the Initial Induction Interview
      • Awareness of Risk to Offender and Others
      • Closing the Initial Induction Interview
    • 4. Sentence Specific Induction
      • A. Community Work Induction
      • B. Supervision / Intensive Supervision Induction
      • C. Community Detention Induction
      • D. Home Detention / Residential Restrictions Induction
        • Overview
        • Preparing for Induction
        • Travel Arrangements from Prison
        • Part One Induction (HD/RR)
        • Part Two Induction
      • E. Post Detention Conditions
      • F. Release from Prison Induction
      • G. Extended Supervision Induction
    • 5. Reintegrative Needs Assessment
      • A. About Reintegrative Needs
      • B. Determining Reintegrative Needs
      • C. Reintegrative Need: Employment
        • Overview
        • Employment - General
        • Work and Income Work Streams
        • Proposed Employment Suitability
        • Employment Check Process
        • Employment Check (Considerations)
  • III. Offender Planning
    • 1. General Information for Offender Planning
      • Overview
      • General Guidelines
      • Sentence Management Phases
      • Minimum Reporting Requirements
      • Reporting Requirements for OWS Offenders
      • Scheduled Home Visit Requirements
    • 2. Planning Special Conditions
      • Overview
      • General Information
      • Court Imposed Conditions of Release
      • Making Referrals
    • 3. The Offender Plan
      • Overview
      • Process
      • Format
      • Drafting the Offender Plan
      • Developing the Offender Plan with the Offender
      • Adding Objectives to the Offender Plan
      • Objectives and Activities
      • Extended Supervision Offender Planning
    • 4. Transitioning Offenders/Impacts of New Sentence / Order Combinations
  • IV. Interventions/Programmes
  • V. Managing an Offender's Sentence/Order
    • 1. General Sentence Management
      • Overview
      • Managing an Offender's Reporting
      • Varying the Reporting Frequency
      • Carrying out Home Visits
      • Managing an Offender's Employment
      • Referring to and Monitoring Programmes and Activities
      • Establishing and Maintaining Motivation
      • Monitoring and Reporting on Offender's Compliance
      • Measuring Progress
      • Approved Adults for Supervising Child Sex Offenders' Contact with Children
    • 2. Electronic Monitoring
      • A. Managing Absences
        • Overview
        • About Absences
        • General Requirements for Approved Absences
        • Approved Absences in Each Phase
        • Confirming Approved Absences
        • Approved Absences on Humanitarian Grounds
        • Absences Without a Specified Purpose
        • Emergency Absences
      • B. Managing the Interface with Electronic Monitoring Company
        • Overview
        • Introduction to Electronic Monitoring
        • The Monitoring Company
        • Monitoring Forms
        • Assessing the Suitability
        • Connection and Disconnection of Electronic Monitoring
        • Manual Monitoring
        • Responding to Electronic Monitoring Alarms
        • Weekly Event Reports
      • D. Managing Offenders Subject to HD Order Transitional Section
    • 3. JM / NZPB Progress Monitoring
    • 4. Offender Plan Reviews
      • Overview
      • About Offender Plan Reviews
      • Reviewing the Offender Plan
    • 5. Case Work Tools
      • A. Problem Solving Module
        • Overview
        • About the Problem Solving Module
        • Problem Solving Module Process
        • Introduce the Process
        • Survey the Problem Areas with the Offender
        • Rank the Problems/Issues
        • Explore the Top Three Problems and Identify Goals
        • Identify Strategies
    • 6. Managing Requests for Overseas Travel
    • 7. Sentence Completion Processes
      • Overview
      • Process Overview
      • Preparing to Write the Sentence Completion Report
      • Conducting the Sentence Completion Interview
      • Writing the Sentence Completion Report
      • Additional Procedure for Electronic Monitoring
      • Extended Supervision Completion
      • Completing Offender Plan Requirements
    • 8. Formal Review for Extended Supervision
  • VI. Changes in Offenders Circumstances
    • 1. General Information
    • 2. Changes of Address
      • Changes of Address
      • General Information Re Change of Address
      • Child Sex Offenders/Extended Supervision
      • When to Decline or Postpone
      • Procedure for Managing Requests for a Change of Address
      • When the Address is No Longer Suitable - HD and RR
      • When the Address is No Longer Suitable - Other Sentences/Orders
    • 3. Transfers
      • Overview
      • Processing Transfers out of the Area
      • Processing Transfers into the Area
      • Completing the Transfer Assessment
      • Refusing the Transfer
      • Transfers for Child Sex Offenders
    • 4. Programmes/Other
      • Overview
      • General Information
      • Programme Not Available
      • Offender Not Eligible for Programme
      • Other Changes
    • 5. Further Offending
      • Overview
      • General Information
      • Action Required
    • 6. Appeals
      • Overview
      • Lodging an Appeal - Legislation
      • The Appeal Process
      • Appeal Lodgement Procedures
      • Processing the Appeal Decision
  • VII. Non-compliance and Enforcement
    • 1. Principles of Non-compliance and Enforcement
    • 2. Determining Non-compliance
      • Overview
      • Criteria to Determine Non-compliance
      • Process for Establishing/Evidencing Non-compliance
    • 3. Determining what Enforcement Action to Take
      • A. Offender Fails to Report
      • B. Offender Fails to Comply with Requirements of an Electronically Monitored Sentence/Order
      • C. Offender Fails to Comply with Other Standard or Special Conditions
      • D. Offender Charged with, or Convicted of, Further Offending
      • E. OWS Offender on Parole
        • Overview
        • Failure to Report - Required Enforcement Action
        • Failure to Comply with Conditions - Required Enforcement Action
        • Dealing with Non-Compliance - Guiding Principles and Definitions
    • 4. Sanctions
      • A. About Using Sanctions
      • B. Types of Sanctions
        • Overview
        • Formal Warnings (Verbal and Written)
        • Require an Offender to Return to, or Remain in, an Earlier Sentence Management Phase
        • Withdraw/Limit Approval for Authorised Absences (HD and Parole with RR)
    • 5. Taking Breach Action
      • Overview
      • About Breach Action
      • Penalties for Breaching a Sentence/Order
      • Breach Process
      • Preparing Paperwork for Breach Action
      • Laying a Breach Charge
      • Preparing File for Prosecution of Not Guilty Hearings
    • 6. Having Offenders Arrested
      • Overview
      • When to Request a Warrant to Arrest or Arrest without Warrant
      • Requesting a Warrant to Arrest
      • Actions Following Arrest
      • Arrest without Warrant
  • VIII. Applications to Court
    • 1. About Applications to Court
      • Overview
      • Types of Applications and When to Apply
      • Eligibility and Grounds for Application
      • Who May Apply
      • Conditions Suspended
    • 2. Application for Variation
    • 3. Application for Cancellation
    • 4. Application for Cancellation and Substitution
    • 5. Application Procedure
      • Overview
      • Before Beginning the Application
      • Making an Application
      • Serving the Application
      • When Offender Makes an Application
    • 6. Urgent Applications
    • 7. The Hearing and Decision
  • IX. Applications to the Parole Board
    • 1. General Information about Applications
    • 2. Applications to Vary or Cancel (Discharge) Condtions
      • Overview
      • General Information
      • When to Apply for Variation or Cancel (Discharge)
    • 3. Preparing an Application
      • Overview
      • How to Make an Application
    • 4. About Applications for Recall
      • Overview
      • General Information
      • Interim Recall
      • Overview of Recall Application
    • 5. Before Applying for Recall
      • Overview
      • Making a Decision to Apply for Recall
      • Recording Decision-making and Action Taken
    • 6. Preparing an Application for Recall
      • Overview
      • Offender on a Determinate Sentence
      • Recall Documents
      • Offender on Indeterminate Sentence
    • 7. After Applying for Recall
      • Overview
      • Recall without Interim Order
      • Recall with Interim Order
      • Offender on Indeterminate Sentence
    • 8. Confidentiality Orders
    • 9. Attending a NZPB Hearing
      • Overview
      • The NZPB Hearing
      • Legal Counsel
      • Hearing Preparation
      • During and After the Hearing
      • Appealing a NZPB Decision
• Volume 3A - Managing Community Work
  • Preface
    • Overview
    • Preparing to Implement the New Sentencing Structure
    • Provision of Information
    • Special Conditions Relating to Programmes
    • Community Work (CW)
    • Supervision
    • Intensive Supervision
    • Community Detention (CD)
    • Home Detention (HD)
    • Serving a Prison Sentence
    • Short Sentences of Imprisonment
    • Long Sentences of Imprisonment
    • Extended Supervision
  • Legislative Framework
  • I. Community Work Pre-allocation and Induction
    • 1. Community Work Pre-allocation
      • Overview
      • When the Sentence Starts
      • Receiving the Court Order
    • 2. Community Work Induction
      • A. Initial Induction/First Report
        • Overview
        • Purpose Of Initial Induction
        • Induction Process
        • Review File Information
        • Conducting the Initial Induction Interview
        • Awareness of Risk to Offender and Others
        • Closing the Initial Induction Interview
      • B. Induction Specific to CW Agency
        • Overview
        • Community Work Agency Induction - Process Overview
        • Carrying out a Community Work Agency Induction
        • Community Work Agency Placement
        • Community Work Agency Meeting
        • Information to Cover during CWA Induction
      • C. Induction Specific to CWC
        • Overview
        • Carrying out a CWC Induction
        • Information to Cover During CWC Induction
        • Background to Community Work Centre Rules 2002
        • Documentation to Complete Induction
      • D. Centre Rules (CWC Rules)
        • Overview
        • Remuneration and Disposal of Goods Produced
        • CWC Site Facilities
        • Health and Safety at the CWC
        • Closure of a CWC
        • Offenders Under the Influence or in Possession of Alcohol or Other Drugs
        • Drug Searches at Community Work Facilities
    • 3. Work Place and BWLS Assessment
      • A. Workplacement Assessment
        • Overview
        • Underlying Principles
        • Criteria for Work Placement
        • Work Placement Assessment Tasks
      • B. Basic Work and Living Skills Screening
        • Overview
        • Determining Eligibility for BWLS
        • Explaining BWLS to Offenders
        • Assessing Willingness to Participate
        • Screening for Needs and Programme Eligibility
      • C. Completing the Work Placement and BWLS Assessment
  • II. Management of Community Work Centres
    • 1. CWC Offender Management
      • Overview
      • Setting up a Work Party
      • Reporting on a Scheduled Work Day
      • Final Day
    • 2. CWC Community Work Supervisor Guidelines
      • Overview
      • Maintaining Contact with the CWC
      • Provision of Food
      • Contingencies for Bad Weather
      • Sun Protection
    • 3. CWC Approving and Monitoring Placements
      • Overview
      • Process for Establishing a Work Project
      • Unsuitable Work Projects
      • Selecting a Suitable Work Project
      • Approving Work Projects
      • Work Project Agreement
      • Monitoring Projects
      • Equipment Rules for Work Projects
      • Transport Rules for Work Projects
      • Project Sponsor Claims for Loss or Damage
      • The Work Project Register
  • III. Management of CW agencies
    • 1. CWA Offender Management
      • Overview
      • Attendance Records
      • Monitoring Placements
      • Breakdown of Agency Placement
    • 2. CWA Selecting and Approving Agencies
      • Overview
      • Selecting and Assessing Potential Agencies
      • Agency Work that must be Excluded
      • Inducting Agencies
      • Information for Agencies
      • CWA Funding
      • The Community Work Agency Register
      • Annual Review
      • Agency Claims for Loss or Damage
      • Transport Rules for Agencies
    • 3. Administration of CWS Funding
      • Introduction to Community Work Agency Funding
      • Roles and Responsibilities
      • Making an Application
      • Managing an Application
      • Managing Funds and Orders
      • Ordering from CIE - High Visibility Vests and Overalls
      • Ordering from Blackwoods Paykels
  • IV. General Sentence Management
    • 1. Everyday Management
      • Overview
      • Supervising Offenders
      • Compliance Incentives
      • Managing Offender's Medication
      • Wet Weather Policy
      • Final Day
      • Medical Certificate Policy
    • 2. Other Aspects of Sentence Management
      • Overview
      • Managing Multiple Placements
      • Further Community Work
      • Obligations to Other Sentences
      • Non-association Orders
      • Using Cultural Agencies for Community Work
      • Effect of Further Sentences
    • 3. Managing Requests for Overseas travel
    • 4. Community Work Timeframes
    • 5. Quarterly Progress Assessments
      • Overview
      • Monitoring Timeframe Reports
      • Reviewing Monitoring Information Reports
      • Placement Re-assessments
    • 6. Sentence Completion Assessments
      • Overview
      • Process Overview
      • Sentence Completion Report
      • Consideration for Remission
      • Sentence Completion
  • V. Changes in Offender Circumstances
    • 1. Managing Change of address
      • Overview
      • Process Tasks
      • Transferring the Offender
      • Transferring the file
      • Refusing the Transfer of the File
      • The Transfer Assessment
      • Processing Transfers into the Area
    • 2. Appeals
      • Overview
      • Lodging an Appeal - Legislation
      • The Appeal Process
      • Appeal Lodgment Procedures
      • Processing the Appeal Decision
  • VI. Non-compliance enforcement
    • 1. Principles of Non-compliance
    • 2. Determining non-compliance
      • Overview
      • Criteria to Determine Non-compliance
      • Process for Establishing/Evidencing Non-compliance
    • 3. Sanctions
      • A. About Sanctions
      • B. Types of Sanctions
      • C. Remissions of Hours
      • D. Not counting hours
    • 4. Community Work Breaches
      • A. About Breach Action
      • B. Penalties for Breaching a Sentence
      • C. Breach Process
      • D. Preparing Paperwork for a Breach
      • E. Laying a Breach Charge
      • F. Preparing a File for Prosecution of Not Guilty Hearings
    • 5. Enforcement guidelines
      • Enforcement Guidelines
      • Types of Enforcement Action
      • Guidelines for Enforcement
    • 6. Having Offenders Arrested
      • Overview
      • Requesting a Warrant to Arrest
      • Actions Following Arrest
  • VII. Applications to Court
    • 1. About Applications
    • 2. Applications for Variation
    • 3. Applications for Cancellation
    • 4. Applications to cancel and substitute
    • 5. Applications for Extensions
    • 6. Application procedure
      • Application Procedure
      • Before Beginning the Application
      • Making an Application
      • Serving the Application
      • When Offender Makes an Application
    • 7. The Hearing and Decision
  • VIII. Managing Basic Work and Living Skills
    • 1. About Basic Work and Living Skills
    • 2. Obtaining Consent and Making a Referral
      • Overview
      • Obtaining Consent for BWLS Assessment
      • Making the Referral for BWLS Assessment
    • 3. Confirming Basic Work and Living Skills Programme
      • Overview
      • Processing the Provider Assessment Confirmation Form
      • When Offender's BWLS Needs can be Addressed
      • When Offender's BWLS Needs cannot be Addressed
      • When Offender does not have BWLS Needs
      • When Offender did not Attend Assessment
      • Confirming the Programme Details with the Offender
      • Confirming the Programme Approval to the Provider
    • 4. Programme Participation and Monitoring
      • Overview
      • Monitoring Attendance
      • Recording Hours
      • Determining Non Attendance or Cooperation Issues
      • Dealing with Non Attendance
      • Dealing with Cooperation Issues
      • Effects of subsequent sentences
    • 5. End of Programme
      • Overview
      • Determining End of BWLS Programme
      • Assessing Performance
      • Recording Outcome and Crediting Hours
• Volume 3B - Managing Community Detention
  • Preface
    • Preparing to Implement the New Sentencing Structure
    • Provision of Information
    • Special Conditions Relating to Programmes
    • Community Work (CW)
    • Supervision
    • Intensive Supervision
    • Community Detention (CD)
    • Home Detention (HD)
    • Serving a Prison Sentence
    • Short Sentences of Imprisonment
    • Long Sentences of Imprisonment
    • Extended Supervision
  • Legislative Framework
  • I. Introduction to Community Detention
    • What is Community Detention?
    • Purposes of Community Detention
    • Managing Combined Sentences
  • II. Setting up a Community Detention Sentence
    • Pre-sentence Electronic Monitoring Preparation
    • Ordering EM Equipment and Notifying the EM Company
    • Allocation
      • Overview
      • Receiving the Community Detention Order
      • Allocating an Offender
    • Initial induction at First Report
      • Overview
      • Purpose of Initial Induction at First Report In
      • Induction Process at First Report In
      • Review File Information
      • Conducting the Initial Induction Interview at First Report In
      • Awareness of Risk to Offender and Others
      • Closing the Initial Induction Interview at First Report In
    • Additional First Report-in Tasks
      • Overview
      • First Report In Tasks
      • If an Offender Fails to Report
    • Installation and Set Up of Electronic Monitoring Equipment
    • Community Detention Induction
  • III. Sentence Management for Community Detention
    • 1. Managing Electronic Monitoring for Community Detention
      • Overview
      • Introduction to Electronic Monitoring for Community Detention
      • The Use of Electronic Monitoring Information for Community Detention
      • Electronic Monitoring Equipment
      • CPPS Roles and Responsibilities
      • Temporary Removal of Electronic Monitoring Equipment
      • Community Detention Electronic Monitoring Forms
    • 2. Monitoring Compliance with Curfews and Electronic Monitoring
      • Overview
      • Introduction to Community Detention Electronic Monitoring Notifications
      • Community Detention Electronic Monitoring Notification Process
      • Types of Community Detention Electronic Monitoring Notifications
      • Investigating Community Detention Electronic Monitoring Notifications
      • Investigating Community Detention Electronic Monitoring Boundary Notifications
      • Investigating Community Detention Electronic Monitoring Equipment Notifications
      • Reminders and Escalations
      • Weekly Caseload Notifications
      • Recording Compliance with Curfews and Electronic Monitoring
      • Emergency Absences
    • 3. Reporting and Home Visit Requirements for Community Detention
    • 4. Authorised Absences
      • Overview
      • General Requirements for Approving Absences
      • Absences on Humanitarian Grounds
      • Absences when Community Detention is Combined Together with Supervision or Intensive Supervision
      • Confirming Approved Absences
      • How to Approve an Absence
    • 5. Changes in Offender Circumstances
      • Overview
      • Curfew Period Variations
      • Curfew Address Variations
      • Withdrawal of Consent by Occupants
      • Notifying EM Company of Changes in Offender Circumstances
    • 6. Managing Requests for Overseas Travel
    • 7. Community Detention Appeals
      • Overview
      • Lodging an Appeal - Legislation
      • The Appeal Process
      • Appeal Lodgement Procedures
      • Processing the Appeal Decision
  • IV. Non-compliance and Enforcement
    • 1. Principles of Non-compliance and Enforcement for Community Detention
    • 2. Roles and Responsibilities
    • 3. Determining Non-compliance with Community Detention
      • Overview
      • Criteria to Determine Non-compliance
      • Establishing and Evidencing Non-compliance
    • 4. Community Detention Sanctions
      • Overview
      • About Community Detention Sanctions
      • Using Community Detention Sanctions
    • 5. Community Detention Breaches
      • Overview
      • About Breach Action
      • Penalties for Breaching Community Detention
      • Breach Tasks - Overview
      • Preparing Paperwork for a Breach
      • Laying a Breach Charge
      • Preparing File for Prosecution for Not Guilty Hearings
    • 6. Community Detention Enforcement Guidelines
      • Overview
      • Using Enforcement Guidelines
      • Types of Enforcement Action to Use
      • Enforcement Guidelines for Further Offending
      • Enforcement Guidelines for Unauthorised Absences and Deviation from Curfew
      • Enforcement Guidelines for Refusing Entry or Tampering with Monitoring Equipment
      • Enforcement Guidelines for Failing to Report
    • 7. Having Offenders Arrested
      • Overview
      • Requesting a Warrant to Arrest
      • Actions Following Arrest
  • V. Applications to Court
    • 1. About Applications to Court
      • Overview
      • Types of Application and When to Apply
      • Applications for Variation
      • Applications for Cancellation
      • Applications for Cancellation and Substitution
      • Concurrent Sentences
      • Who May Apply
      • Suspending the Curfew Period
      • Approving an Alternative Curfew Address
    • 2. Application Procedure
      • Introduction
      • Before Beginning the Application
      • Making an Application
      • Serving the Application
      • When Offender Makes an Application
    • 3. Urgent Applications
    • 4. The Hearing and Decision
  • VI. Community Detention Completion Processes
    • Overview
    • Sentence Completion Report
    • De-installation and Recovery of Electronic Monitoring Equipment
    • Sentence Completion
  • VII. Forms for Community Detention
• Volume 4 - Risk and Relationships
  • Part 1 - Management of Risk
    • Chapter 1 - Working with Offenders
      • Overview
      • Probation Officers and Offender's Role
      • Contact with Offenders and Others
      • Reporting Notifiable Incidents
    • Chapter 2 - Awareness
      • Overview
      • Safety Awareness
      • Cultural Awareness
      • Youth Awareness
      • Gender Issues
    • Chapter 3 - Offender Warning System
      • Overview
      • The Offender Warning System
      • File Management
      • Checking IOMS records
      • Assessment Criteria
      • Offender Warning System Process
      • Responsibilities
    • Chapter 4 - Highest Risk Offenders (HRX) and Information Sharing with NZ Police
      • Overview
      • Sharing Information between PPS, CPS and the Police
      • Psychological Service Criteria to Identify Highest Risk Offenders
      • Process of HRX Identification and Flag
      • HRX status for offenders outside the criteria
      • Disclosing Information about Offenders on Parole, Home detention or Extended Supervision
    • Chapter 5 - Domestic Violence
      • Overview
      • The Domestic Violence Act 1995
      • Domestic Violence Rules 1996
      • The Domestic Violence (Programmes) Regulations 1996
      • Interagency Protocols
    • Chapter 6 - Battered Woman Syndrome
      • Overview
      • What is Battered Woman Syndrome?
      • Why Battered Women Stay
      • Battered Woman Syndrome - Practice Guidelines
      • Further Reading
    • Chapter 7 - Child Abuse
      • Overview
      • Guiding Principles for Dealing with Child Abuse
      • Encountering Child Abuse
      • Signs of Child Abuse
      • Recognising Child Abuse
      • Reporting Child Abuse
      • CPS Agreement with CYF
    • Chapter 8 - Privacy
      • Section 8A - Introduction to the Privacy Act
      • Section 8B - Information Privacy Principles
      • Section 8C - Dealing with Requests for Information
        • Overview
        • Handling Requests for Information
        • Access to and Correction of Personal Information
        • Refusing Requests for Information
        • Use and Disclosure of Personal Information
      • Section 8D - Collecting and Storing Personal Information
        • Overview
        • Collecting Personal Information
        • Storage and Security of Personal Information
        • Unique Identifiers
    • Chapter 9 - Official Information
      • Section 9A - Official Information - General
        • Overview
        • Requests Under the Official Information Act
        • Reasons for Withholding Information
        • Corrections to Information
      • Section 9B - Responding to an OIA Request
        • Overview
        • Logging and Tracking Requests
        • Requests from External Agencies
        • Referring and Transferring Requests
        • Timeframe for Response
        • Withholding Information
        • Manner of Release of Information
        • Deletion or Editing Information
        • Charging for Processing a Request for Information
        • Review by the Ombudsman
    • Chapter 10 - Victim Notification
    • Chapter 11 - Complaints
      • Overview
      • Background
      • Dealing with complaints informally
      • Process for making a formal complaint
      • Complaints process overview
      • Key roles and responsibilities
      • Complaint definitions
      • Official Agency offender complaints
    • Chapter 12 - Information Sharing about Child Sex Offenders
      • Overview
      • Sharing Information about child sex offenders
      • Definitions for the purposes of the Agreement
      • Information Sharing Process
      • Disclosure of Information between Agencies
      • Personal Information which may be disclosed
      • Compliance information privacy principles
    • Chapter 13 - Support Planning Meetings for child sex offenders
      • Overview
      • Eligibility of offenders for SPM's
      • Suitability of offenders for SPM's
      • Obtaining an offender's consent for an SPM
      • SPM Participants
      • Organising an SPM
      • Facilitating an SPM
    • Chapter 14 - Notifying Specified Individuals about Child Sex Offenders
      • Overview of Notifying Specified Individuals about Child Sex Offenders
      • Introduction to Notification for CSOs
      • Making the Initial Identification
      • After Initial Identification
      • Making a Decision Whether to Notify
      • Legal Considerations
      • Planning Notification
      • Notifying Affected Neighbours and Other Individuals
      • Managing Community Reaction
      • Reviewing Notification
  • Part 2 - Relationships with Agencies
    • Chapter 1 - Service Level Agreements within Department of Corrections
      • Overview
      • Public Prisons Service
      • PPS - OCNs and SPIs
      • Eligible Offenders Without a Completed SPI
      • Contingencies to Meet Demand
      • Quality Standards and Inter-Service Reporting
      • Psychological Service
    • Chapter 2 - Memoranda of Understanding
      • Overview
      • Police
      • Witness Protection
      • New Zealand Prisoners' Aid and Rehabilitation Society Inc.
      • Child Youth and Family
      • Ministry of Justice - Courts Section
      • Inland Revenue
      • Career Services
      • Ministry of Housing
      • Ministry of Social Development
• CPS Manual Site Map
  • CPPS Manual Site Map

Corrections Department NZ > Policy & Legislation > CPS Operations Manual > Volume 4 - Risk and Relationships > Part 1 - Management of Risk > Chapter 11 - Complaints