A.05.03.R2 Information to Intended Prisoner Call Recipients (National Requirements)

Advice to Intended Recipients

1. The intended call recipients are advised of:
   • The name of the prisoner who wishes to contact them.
   • The periods of the day when this is likely to happen.
   • They can refuse to receive any or all calls. If they refuse all calls, the prisoner will be advised, preferably with a reason for the refusal.
   • They will automatically be advised on picking up the phone that a call is being received from a prisoner and that they can either accept or refuse the call.
   • All costs of calls will be at the prisoner’s expense.
   • Calls are not to be diverted to another number.
   • The unit manager can deny the prisoner access to the contact number, irrespective of the recipient's approval.
2. Each caller is asked:
   • To confirm whether or not they wish to receive calls.
   • To identify any restrictions on the receiving of calls.

Officer dialogue to intended recipients

Officers ringing intended recipients are to use the following dialogue:

"(Formal greeting e.g. kia ora, good afternoon) may I please speak to (intended recipient)"?

Once the intended recipient is confirmed continue:

"I am calling in my capacity as a Corrections Officer at (name of Prison). I have a prisoner named (name of prisoner) who wants to make calls to your number."

"The period of day that this is likely to happen is (state hours of unlock)."

"In the event that you do not wish him/her to contact you by phone, we are obliged to advise him/her you have declined?"

"Are you willing to accept his/her calls?"

If the person declines then ask "Would you like us to indicate any reason, or simply the fact that you have declined?" End the call here.

If the person accepts the call then say:

"At any time you may request that his/her access to your telephone number be removed from his/her approved telephone list."

"You will be advised automatically when you pick up the telephone that the call is from a prisoner, and you can accept or refuse on a call-by-call basis."

"The prisoner pays for the cost of the call."

"Prisoner calls must not be diverted to any other numbers.  Non-compliance may result in the prisoner's telephone access to your number being cancelled."  End the call here.