• Section A Prisoner Support
  • A.01 Prisoner Movements
    • Introduction
    • A.01.01 Moving Prisoners (Local Procedure)
  • A.02 Family / Whanau Relationship Maintenance & Enhancement (National Policy)
    • A.02 Family/Whanau Relationship Maintenance & Enhancement (National Policy)
  • A.03 Religious And Spiritual Development
    • A.03 Religious And Spiritual Development (National Policy)
    • A.03.01 Special Religious and Spiritual Service
  • A.04 Sentence Planning and Prisoner Educational Activities
    • A.04 Sentence Planning and Prisoner Educational Activities
    • A.04.01 Prisoner Educational Activities / Certification of Study Loans
    • A.04.02 Active Management
    • A.04.03 Structured Day
    • A.04.03.R1 General Guidelines for Structured Day Management
    • A.04.03.R2 Scheduled Activities
    • A.04.03.R3 Roles and Responsibilities
  • A.05 Prisoner External Communication
    • A.05 Prisoner External Communication (National Policy)
    • A.05.01 Mail and Delivery Access
    • A.05.01.R1 Mail between Prisoners and Specified Persons
    • A 05.01.R2 Restrictions on Opening, Reading, Withholding and Copying Mail (National Requirement)
    • A.05.01.R3 Prisoner Information disclosed to Stop Benefit Payment
    • A.05.01.R4 Information on Reading and withholding Prisoner Mail
    • A.05.03 Prisoner Access To Approved Telephone Contact Numbers (National Procedures)
    • A.05.03.R1 Phone Contact Approval
    • A.05.03.R2 Information to Intended Prisoner Call Recipients (National Requirements)
    • A.05.03.R3 Prisoner Telephone Call Control System (PTCCS) (National Requirements)
    • A.05.04 Responding To An Approved Contact Number Complaint
  • A.06 New Arrival Management
    • A.06 New Arrival Management
    • A.06.01 Inducting Prisoners into Prison (National Procedure)
    • A.06.01.R1 Prisoner Information disclosed to Stop Benefit Payment
    • A.06.02 Prisoner Placement
  • A.07 Prisoner Discipline
    • A.07 Prisoner Discipline
    • A.07.01 Dealing With Offences (National Procedure)
    • A.07.01.R1 Completing Misconduct Reports/Laying Charges (National Requirement)
    • A.07.01.R2 Offences By Prisoners (National Requirement)
    • A.07.01.R3 Adjournment of Disciplinary Hearing (National Requirement)
    • A.07.01.R4 Applications for Legal Representation (National Requirement)
    • A.07.02 Hearing A Disciplinary Charge (National Procedure)
    • A.07.02.R1 Disciplinary Offence Penalties (National Requirements)
    • A.07.03 Conducting An Appeal (National Procedure)
    • A.07.04 Withdrawing an Appeal (National Procedure)
  • A.08 Prisoner Security Classification
  • A.09 Temporary Releases / Release To Work / Temporary Removals
    • A.09 Temporary Releases / Release To Work / Temporary Removals
    • A.09.01 Authority to approve temporary release
    • A.09.01.R1 Temporary release to assist reintegration or rehabilitation
    • A.09.01.R2 Matters to be considered when deciding temporary release
    • A.09.02 Release to Work (National Procedure)
    • A.09.02.R1 Authority to approve Release to Work
    • A.09.02.R2 Matters to be considered when determining Release to Work Applications
    • A.09.02.R3 How do prisoners apply for Release to Work
    • A.09.02.R4 Guidelines for Release To Work
    • A.09.03 Temporary Removal
    • A.09.03.R1 Guidelines when considering Temporary Removals
    • A.09.03.R2 Authority to approve temporary removals
  • A.10 Minimum Entitlements
    • A.10 Minimum Entitlements (National Policy)
    • A.10.01 Unlock Regimes (National Policy)
  • A.11 Early Release For Special Reason
    • A.11 Early Release For Special Reason (National Policy)
    • A.11.01 Christmas early release
    • A.11.02 Christmas early release - Guidelines for exercise of discretion
    • A.11.03 Early Release Other Special Reasons
  • A.13 New Zealand Parole Board Reporting
    • A.13 NZPB Reporting (National Policy)
    • A.13.01 NZPB Reports Criteria
    • A.13.02 NZPB Reports Delivery Components
    • A.13.03 Actioning Recommendations
    • A.13.04 Waiving the Right to Appear before the NZPB
    • A.13.05 Revocation of NZPB Direction for Prisoners Release (National Procedure)
    • A.13.06 NZPB Witness Request & Witness Summons Process
    • A.13.07 PS staff attendance at Parole Board Hearings
  • A.14 Prison Library Services (Interim Policy)
    • A.14 Prison Library Services (Interim Policy)
  • A.15 Victim Notification
    • A.15 Victim Notification (National Policy)
    • A.15.01 Information to the New Zealand Parole Board (National Procedure)
    • A.15.02 Operating the Victim Notification Register (National Procedure)
  • A.16 Mental Health
    • A.16 Mental Health (National Policy)
    • A.16.01 Transferring a Prisoner to a Psychiatric Hospital (National Procedure)
  • A.18 Prisoner Physical Recreation Activity (National Policy)
    • A.18 Prisoner Physical Recreation Activity (National Policy)
    • A.18.01 Prisoner Physical Recreation Activity - Definitions
    • A.18.02 Health Screening
    • A.18.03 Gym
    • A.18.04 Non-contact Sports
    • A.18.05 Contact Sports
    • A.18.06 Roles and Responsibilities
  • A.19 Intellectual Disability
    • A.19 Intellectual Disability
• Section B Service Support
  • B.01 Prisoner Clothing & Bedding
    • B.01 Prisoner Clothing & Bedding
    • B.01.01 Loaning and Issuing Bedding
    • B.01.02 Loaning and Issuing Clothing
    • B.01.02.R1 Standards of Prisoner Clothing
  • B.02 Hygiene And Sanitation
    • B.02 Hygiene and Sanitation (National Policy)
    • B.02.01 Developing and Monitoring a Hygiene and Sanitation Plan
    • B.02.01.R1 Handling and Storing Cleaning Agents
    • B.02.01.R2 Personal Hygiene (Local Requirement)
    • B.02.01.R3 Disposable Safety Razor Policy (National Requirement)
    • B.02.02 Disposing Of Waste (Local Procedure)
    • B.02.03 Facilities Hygiene Standards
  • B.03 Prisoner And Facility Checks
    • B.03 Prisoner and Facility Checks (National Policy)
    • B.03.01 Prisoner Location Checks during the Day (National Procedure)
    • B.03.02 Prisoner Cell and Location Checks at Night (National Procedure)
    • B.03.03 Supervising Work Parties
  • B.04 Catering
    • B.04 Catering (National Policy)
    • B.04.01 Planning Menus (National Procedure)
    • B.04.01.R1 Provisioning Guide for Adult New Zealanders
    • B.04.01.R2 General Provisioning Guide for Vegetarian Diets (National Requirement)
    • B.04.01.R3 Menu Register (National Requirement)
  • B.05 Drug And Alcohol Testing and DNA Samples
    • B.05 Drug and Alcohol Testing (National Policy)
    • B.05.01 Urine Sample Collection (National Procedure)
    • B.05.01.R1 Random Testing Programme (National Requirement)
    • B.05.01.R2 Identified Drug User (IDU) Status - Special Management (National Requirement)
    • B 05.01.R3 IDU Status Prisoners and Employment / Programmes (National Requirement)
    • B.05.01.R4. Health and Safety (National Requirement)
    • B.05.01.R5 Key Roles and Responsibilities (National Requirement)
    • B.05.02 DNA Bodily Samples
  • B.06 Prisoner Health Services
    • B.06 Prisoner Health Services
    • B.06.01 Undertaking Reception and Initial Prisoner Health Assessment (National Procedure)
    • B.06.02 Meeting the Prisoners Dental Needs (National Procedure)
    • B.06.02.R1 Minimum Dental Services (National Requirement)
    • B.06.05 Medical Diets (National Procedure)
    • B.06.07 Managing Prisoner Infectious Disease (National Procedure)
    • B.06.08 Over-the-Counter Medication
    • B.06.09 Management of Unit-Dose Packaged Prescription Medication administered by Unit staff
  • B.07 Prisoner Non-Sentence Plan Activities
    • B.07 Prisoner Non-Sentence Plan Activities
    • B.07.01 Prisoner Fundraising
    • B.07.02 Prisoner Hobby Activities
  • B.08 Prisoner Death & Death of Prisoners' Family Members
    • B.08 Prisoner Death and Death of Prisoners' Family Members (National Policy)
    • B.08.01 Managing the Deaths of Prisoners and Prisoners Family Members
    • B.08.01.R1 Agency Responsibility
    • B.08.01.R2 Managing a Prisoner Death
    • B.08.01.R3 Death of a prisoner whilst out in release to work
    • B.08.01.R4 Recording and reporting a prisoner's death
    • B.08.01.R5 Cultural / Religious / Spiritual Support Groups
    • B.08.01.R6 Removal of Body
    • B.08.01.R7 Guidelines for notifying the nominated contact person or next of kin
    • B.08.01.R8 Advising prisoners of death of family members, relatives and close friends
  • B.09 Visits To Prisons
    • B.09 Visits to Prisons
    • B.09.01 Visitors
    • B.09.01.01 Kaiwhakamana: Kaumatua as Specified Visitors to Prison
    • B.09.01.03 Fautua Pasefika as Specified Visitors to Prisons
    • B.09.01.04 Volunteers
    • B.09.01.R1 Visitor Management
    • B.09.02 Visitor Approval Procedure
    • B.09 03 Exclusion of Visitors/Prohibition Orders
    • B.09.04 Key Roles and Responsibilities
  • B.10 Prisoner Complaints (National Policy)
    • B.10 Prisoner Complaints (National Policy)
    • B.10.01 Prisoner Internal Complaints (National Procedure)
    • B.10.02 Official Agency Prisoner Complaints (National Procedure)
    • B.10.02.R1 Frivolous or Vexatious Complaints (National Requirement)
  • B.11 Property Procedures
    • B.11 Property Procedures
    • B.11.01 Receiving Property Procedures
    • B.11.02 Storing Property Procedures
    • B.11.03 Issuing Property Procedures
    • B.11.04 Standard Prison Issue Property
    • B.11.05 Discretionary Property Procedures
    • B.11.06 Property Transfer Procedures
    • B.11.07 Property Release Procedures
    • B.11.08 Lost or Damaged Property Claim Procedures
    • B.11.09 Unclaimed Property Procedures
    • B.11.10 Property Disposal Procedures
  • B.12 Prison Entry Searching
    • B.12 Prison Entry Searching (National Policy)
    • B.12.01 Prison Check-Points (National Procedure)
    • B.12.01.R1 Advice to Persons at Prison Check-Points (National Requirement)
    • B.12.01.R2 Refusal to Allow a Vehicle Search (National Requirement)
    • B.12.01.R3 Post Prison Check-Point Operations (National Requirement)
    • B.12.02 Searching Persons (National Procedure)
    • B.12.02.R1 Scanner Search and X-ray Search (National Requirement)
    • B.12.02.R2 Rub-Down Search (National Requirement)
    • B.12.02.R3 Refusal to Submit to a Scanner or Rub-Down Search (National Requirement)
    • B.12.02.R4 Dog Search (National Requirement)
    • B.12.02.R5 Detention Pending Investigation by Police (National Requirement)
    • B.12.02.R6 Information (National Requirement)
    • B.12.03 Exhibits Management (National Procedure)
    • B.12.03.R1 Exhibits Management (National Requirement)
    • B.12.03.R2 Disposing of Exhibits (National Requirement)
  • B.13 Use of Force
    • B.13 Use of Force (National Policy)
    • B.13.01 Management of Disruptive Incidents (National Policy)
    • B.13.01.R1 Intervention Strategies (National Requirement)
    • B.13.02 Use of Mechanical Restraints and Physical Holds (National Procedure)
    • B.13.02.R2 Approval for Use and Reporting Requirements (National Requirement)
    • B.13.04.R3 Use of Force Register (National Requirement)
    • B.13.05 Videotaping Planned Use of Force Events and Major Incidents (National Procedure)
    • B.13.05.R1 Managing Video Equipment (National Requirement)
    • B.13.05 R2 Handling of Video Recording Tapes (National Requirement)
    • B.13.05.R3 Video Recording Management (National Requirement)
    • B.13.05.R4 Disposal of Video Recording (National Requirement)
  • B.14 Prisoners At Risk To Themselves
    • B.14 Prisoners At-Risk To Themselves (National Policy)
    • B.14.01 Identifying an Prisoner At-Risk to Themselves on Reception (National Procedure)
    • B.14.01.R1 Observing an At-Risk Prisoner (National Requirement)
    • B.14.02 Managing an Prisoner At-Risk to Themselves (National Procedure)
    • B.14.02.R1 At-Risk Prisoner File (National Requirement)
    • B.14.02.R2 At-Risk Prisoner Management Plan (National Requirement)
    • B.14.03 Protocol For Identifying Current Prisoners Who May Become At Risk (Local Procedure)
  • B.15 Prisoner and Prison Facility Searching
    • B.15 Prisoner and Prison Facility Searching (National Policy)
    • B.15.01 Searching a Prisoner, Cell, Facility, Place, or Prison Vehicle (National Procedure)
    • B.15.01.R1 Prisoner Searches (National Requirement)
    • B.15.01.R2 Searching Equipment (National Requirement)
    • B.15.01.R3 Prisoner Scanner Search (National Requirement)
    • B.15.01.R4 Prisoner Rub-Down Search (National Requirement)
    • B.15.01.R5 Prisoner Strip Search (National Requirement)
    • B.15.01.R6 Prisoner Property Search (National Requirement)
    • B.15.01.R7 Cell Search (National Requirement)
    • B.15.01.R8 Prison Facility Search (National Requirement)
    • B.15.01.R9 Staff Locker and Other Places* Search (National Requirement)
    • B.15.01.R10 Prison Vehicle Search (National Requirement)
    • B.15.01.R11 Search Reporting (Local Procedure)
    • B.15.01.R12 Management of Prisoners Who Are Suspected of Internally Concealing Unauthorised Item/s (National Requirement)
  • B.17 Security Equipment
    • B.17 Security Equipment (National Policy)
    • B.17.01 Issuing and Securing Keys (National Procedure)
    • B.17.01.R1 Key Security (National Requirement)
    • B.17.02 Archway Metal Detectors (National Procedure)
    • B.17.03 First Responder Knives (National Procedure)
  • B.18 Cell Standards
    • B.18 Cell Standards (National Policy)
  • B.19 Use of Drug Detection Dogs
    • B.19 Use of Drug Detection Dogs (National Policy)
  • B.20 Segregation Of Prisoners
    • B.20 Segregation of Prisoners (National Policy)
  • B.21 Radio Communications
    • B.21 Radio Communications (National Policy)
• Section C Prisoner Movement
  • C.01 Prisoner Receptions
    • C.01 Prisoner Receptions (National System)
    • C.01.01 Receiving a Prisoner (National Procedure)
    • C.01.01.R1 Validating Warrants (National Requirements)
    • C.01.01.R2 Manual Register (National Requirements)
    • C.01.01.R3 Reception Checklists (National Requirement)
    • C.01.01.R4 Completing Reception Checklist
    • C.01.01.R5 Corpus Receipts (National Requirement)
    • C.01.01.R6 Calculation of Release Dates (National Requirement)
    • C.01.01.R7 Determining / Applying Pre-Sentence Detention (Remand) (National Requirement)
    • C.01.01.R8 Checking Sentence/s and Pre-sentence Detention Information is Entered onto IOMS (Local Requirement)
  • C.03 Prisoner Transfers and Placements
    • C.03 Prisoner Transfers and Placements
    • C.03.01 Prisoner Transfers and Placements (National Procedure)
    • C.03.01.R1 Reasons for Transfers (National Requirement)
    • C.03.01.R2 Restrictions on Transfers (National Requirement)
    • C.03.01.R3 Principles to be Considered (National Requirement)
    • C.03.01.R4 Placement at Auckland East Division (National Requirement)
    • C.03.01.R5 Transfer Advice (National Requirement)
    • C.03.01.R6 Prisoner's Property On Transfer (National Requirement)
  • C.04 Prisoner Releases
    • C.04 Prisoner Releases
    • C.04.01 Preparing For a Prisoner's Release (National Procedure)
    • C.04.01.R1 Prior Notification of a Prisoner's Release (National Requirement)
    • C.04.01.R2 Completing A Release (National Requirement)
    • C.04.01.R3 Release Documentation (National Requirement)
    • C.04.02 Releasing a Prisoner (National Procedure)
    • C.04.02.R1 Steps to Freedom Criteria (National Requirement)
    • C.04.03 Release on Bail (National Procedure)
• Section D Special Needs
  • D.01 Prisoners with Disabilities (National Policy)
    • D.01 Prisoners with Disabilities (National Policy)
  • D.02 Young Prisoners (National Policy)
    • D.02 Youth and Vulnerable Young Adults
    • D.02.01 Young Prisoners Remanded in CYFS Residences
    • D.02.02 Young Prisoners Sentenced and Transferred to CYFS Residences
    • D.02.03 Management of Young Prisoners in Youth Units
    • D.02.04 Under 20 year olds Outside a Youth Unit
  • D.03 Prisoners of Non-NZ Citizenship (National Policy)
    • D.03 Prisoners of Non-NZ Citizenship (National Policy)
    • D.03.01 Removal and Deportation Orders (National Procedure)
    • D.03.02 Prisoners without a Permit to Reside in New Zealand (National Procedure)
  • D.05 Remand Prisoners (National Policy)
    • D.05 Remand Prisoners (National Policy)
    • D.05.01 Electronic Monitoring of Prisoners on Bail
    • D.05.02 Request for access to facilities to assist in litigation
      • D.05.02 Request for access to facilities to assist in litigation policy
  • D.07 Transgender Prisoners (National Policy)
    • D.07 Transgender Prisoners (National Policy)
  • D.10 Service Prisoners (National Policy)
    • D.10 Service Prisoners
  • D.11 Prisoner Gang Management (National Policy)
    • D.11 Prisoner Gang Management (National Policy)
  • D.12 Highest Risk Offenders (HRX) - Information Sharing with the Police and other Specified Agencies (National Policy)
    • D.12 Highest Risk Offenders (HRX-HRHP) - Information Sharing with the Police and other Specified Agencies (National Policy)
    • D.12.01 Process of Identifying (HRX-HRHP) (National Procedure)
    • D.12.02 Information to be shared with CPPS (National Procedure)
    • D.12.03 Information Released by the New Zealand Police (National Procedure)
  • D.13 Prisoner Voting
    • D.13 Prisoner Voting
  • D.14 Prisoners who have or appear to have a Communication Difficulty in English (National Policy)
    • D.14 Prisoners who have or appear to have a Communication Difficulty in English (National Policy)
  • D.15 Women Prisoners (National Policy)
    • D.15 Women Prisoners (National Policy)
  • D.16 Management of Pregnant Prisoners (National Policy)
    • D.16 Management of Pregnant Prisoners (National Policy)
    • D.16.01 Feeding and Bonding Facilities (National Procedure)
  • D.20 Prisoner Weddings/Civil Unions (National Policy)
    • D.20 Prisoner Weddings/Civil Unions (National Policy)
  • D.21 Voluntary Refusal of Food (National Policy)
    • D.21 Voluntary Refusal of Food (National Policy)
    • D.21.01 Voluntary Refusal Of Food (National Procedure)
• Section E Site Support
  • E.02 National Incident Response Policy (National Policy)
    • E.02 National Incident Response Policy (National Policy)
    • E.02.06 Developing an Emergency Response Plan (National Procedure)
    • E.02.06.R1 Content of Emergency Response Plan (National Requirement)
    • E.02.06.R2 Emergency Equipment (Local Requirement)
  • E.04 Hazard Management
    • E.04 Hazard Management (National Procedure)
    • E.04.01 Identifying and Managing Hazards (National Procedure)
    • E.04.01.R1 Local Health and Safety Committee (National Requirement)
  • E.05 Internal Control
    • E.05 Internal Control Monitoring (National System)
    • E.05.01 Managing Internal Control Monitoring (National Procedure)
    • E.05.01.R1 Internal Control Monitoring (National Requirement)
  • E.08 Incident Reporting In Prisons and PECCS
    • E.08 Incident Reporting in Prisons and PECCS
    • E.08.01 Incident categories for all prisoner, visitor, facility and systems related incidents
    • E.08.02 Incident categories for all staff related incidents
    • E.08.03 Incident category definitions
    • E.08.04 Considerations when responding to all incidents
    • E.08.04.01 Responding To Incidents
    • E.08.05 Reporting Requirements
    • E.08.06 Incident Report Components
    • E.08.07 Incident Reporting
    • E.08.07.01 Accident, Recording and Notification Requirements (inc. Serious Harm)
    • E.08.07.R1 Incident Notification Details and Standards
    • E.08.07.R2 Operational Debriefing
    • E.08.08 PECCS staff responding specifically to a prisoner death in custody
  • E.12 Written and Oral Communication
    • E.12 Written and Oral Communication
  • E.13 Media Communications
    • E.13 Media Communication
    • E.13.01 Media Communication with Prisoners (National Procedure)
  • E.15 Community Involvement and Relationships
    • E.15 Community Involvement and Relationships (National Policy)
    • E.15.01 Undertaking Community Work Projects (National Procedure)
    • E.15.01.R1 Community Projects (National Requirement)
  • E.16 Processing Official Information Requests
    • E.16 Processing Official Information Requests (National Policy)
    • E.16.01 Official Information Requests
  • E.17 Collection of Personal Information
    • E.17 Collection of Personal Information (National Policy)
    • E.17.01 Prisoners Requests For Access To Personal Information
    • E.17.02 Requests for Prisoner Information from Other Agencies
    • E.17.03 Accuracy, Use and Disclosure of Personal Information
• Section F Special Focus Units
  • F.01 Youth Units Policy and Operating System
    • F.01.01 Introduction
    • F.01.02 Objectives
    • F.01.03 Policy
    • F.01.04 Statutory Requirements
    • F.01.05 Operating Procedures
    • Appendix A - Recruitment Process for Staff for Youth Units
    • Appendix B - Structured Day Template
  • F.02 Maori Focus Units
    • Overview
    • Eligibility Criteria
    • Entry Criteria
    • Prisoner Retention
    • Exit Criteria
    • Unit Roles and Functions
      • The Unit Manager
      • The Correction Officer
      • The Whanau Liaison Worker
      • The Runanga
      • The Kuia and Kaumatua
    • Programmes and Courses
    • Activities
    • Appendix 1 - Kaupapa Agreement
    • Appendix 2 - Glossary
  • F.05 Self Care Units For Female Inmates
    • F.05 Self Care Units for Female Prisoners
  • F.06 Babies in Prisons Operating Guidelines
    • F.06.01 Babies in Prisons - Introduction
    • F.06.02 Definitions
    • F.06.03 Criteria
    • F.06.04 Emergency Reception
    • F.06.05 Process
    • F.06.06 Management of Prisoner Mothers with resident Babies
  • F.07 Pacific Focus Unit
    • Overview
    • Eligibility Criteria
    • Entry Criteria
    • Prisoner Retention
    • Unit Roles and Functions
    • Appendix 1 Agreement for Living in the Pacific Focus Unit
• Section G Adminstration Support
  • G.01 Muster Management
    • G.01 Muster Management
    • G.01.01 Managing Muster Levels (National Procedure)
    • G.01.01.R1 When a Prisoner is On or Off Muster (National Requirement)
  • G.02 Prisoner File Management
    • G.02 Prisoner File Management
    • G.02.01 Prisoner File Management (National Procedure)
    • G.02.02 Retention and Disposal of Prisoner Files (National Procedure)
  • G.05 Prisoner Finance And Purchases
    • G.05 Prisoner Finance and Purchases (National Policy)
    • G.05.01 Administering a Prisoner's Trust Account (National Procedure)
    • G.05.01.R1 Administering Prisoner Finances (National Requirement)
    • G.05.01.R2 Crediting Prison Earnings to Trust (National Requirement)
    • G.05.01.R3 Trust Account Processing (National Requirement)
    • G.05.02 Administering a Prisoner Welfare Fund (National Procedure)
    • G.05.02.R1 Prisoner Welfare Fund Charter (National Requirement)
    • G.05.03 Approving a Prisoner's Purchase (National Procedure)
    • G.05.03.R1 Prisoner Purchasing Provisions (National Requirement)
    • G.05.03.R2 Purchase and Delivery of Prisoner Requested Goods
    • G.05.03.R3 Emergency Stock (National Requirement)
    • G.05.03.R4 Staff Receving Items From Prisoner
    • G.05.04 Release to Work Earnings (National Procedure)
    • G.05.04.R1 Deductions from Release to Work Earnings (National Requirement)

Corrections Department NZ >Policy & Legislation >PS Policy and Procedures Manual >Section E Site Support >E.16 Processing Official Information Requests