Service Managers lead a professional team of Probation Officers and support staff responsible for managing offenders serving sentences and orders in the community.
Key focus
Service managers in Community Probation & Psychological Services (CPPS) are responsible for a team of field staff. Their focus is to reduce re-offending by managing their team to ensure:
- quality management of community-based sentences, and
- the efficient provision of information to courts and the New Zealand Parole Board.
Key roles
Service managers are, among other things, required to:
- manage a team of staff, including probation officers, community work supervisors and support staff
- develop and deliver on service plans that reflect the Department’s strategic focus
- ensure external reporting requirements are met
- manage and enhance working relationships with internal and external stakeholders including:
– New Zealand Parole Board
– judges and court managers
– Iwi.
