Case manager

We have profiled five of our frontline roles on our frontline jobs website. You can view them here:, or continue reading this page for more information on being a case manager.

Case managers work directly with prisoners from the moment they come to prison to make sure they receive the treatments and programmes they need at the right level, at the right time.

Case managers regularly meet with the prisoners on their case load and work with them to develop plans which will reduce their likelihood of re-offending when they are released from prison. This could be attending drug and alcohol programmes, employment training or education courses.

Case managers work closely with other Corrections staff and with external service providers and partners such the New Zealand Parole Board. They keep a case file on the prisoners they work with and write reports and recommendations, similar to probation officers.

What are we looking for?

We are looking for people who:

  • have strong communications skills
  • can relate to people from all walks life
  • work well with their colleagues to get the best outcome for the prisoners on their case load
  • are well organised
  • are able to assess and analyse information to make informed decisions
  • enjoy writing reports and can comfortably use computers and technology
  • have knowledge and experience of Mâori and Pacific cultures.

Meet Barbara

Previously: Care assistant
Now: Case manager

Barbara loved her job as a care giver, but had been doing it a while and was looking for a change.

“I had been thinking about changing directions for a while, and when I saw an ad in the local newspaper about Corrections I thought ‘I can do that’.”

Barbara started off as a corrections officer, before moving over into case management. While her experience as a corrections officer helped, it was her time management and communication skills alongside a willingness to learn that made her successful in getting the job as a case manager.

“I know I am making a difference everyday when I come to work. I made a difference yesterday and I’ll make a difference tomorrow.”

Meet Conan

Previously: Parking warden
Now: Case manager

With a new baby on the way, Conan was looking for a not only stable and secure employment, but a career he could progress in.

After starting as corrections officer, Conan moved over into the community and became a probation officer, before moving back into the prison and taking up a role as a case manager.

“Case managers need to be tenacious and resilient, as you are working with people who more often than not have complex needs. You have to play the long game.”

If I can change and improve someone’s life and that of their family just a little bit, I’m happy. That’s what gets me up in the morning.”

Find out more about Barbara and Conan and what it is like to work on the frontline as a case manager with Corrections:

Read the transcript Read the short transcript

Salary range Hours Driver licence required UniformTraining
$53,922 - 67,403 40 hour week Monday to Friday Yes An allowance is provided by the department to purchase work wear

Frontline Start (three weeks)

Role specific training (nine weeks)

See below


Case Manager Pathway

The Case Manager Pathway is a nine week programme that follows on from Frontline Start (see below). The training is a mixture of online, self-paced and classroom-based learning activities which includes a total of seven days in a classroom environment. Classroom-based courses are delivered in Wellington, Christchurch, Auckland or Hamilton.

The Case Manager Pathway training includes:

  • Assessing an offender’s risk using a departmental dynamic risk assessment tool: SDAC-21
  • Planning for the rehabilitation and reintegration of offenders
  • Developing offender plans
  • Motivational Interviewing
  • Preparing parole assessment reports

Frontline Start

Frontline Start is a three week programme designed to give new staff an understanding of what Corrections does and how they play their part in reducing re-offending in their new role. You will join with other new staff from around the country beginning their careers with Corrections in a range of frontline roles. The first and third weeks of the programme are spent in Wellington at Corrections’ National Office. Corrections will arrange and pay for travel, accommodation and food for weeks one and three and for any other training that requires staff to be away from home.

Apply now