Managing Official Information Act Requests

Following the release of the Ombudsman’s report[1] into practices adopted by central government agencies for the purpose of compliance with the Official Information Act 1982 (the Act), Corrections has applied additional data collection practices for all pieces of correspondence received into National Office from 1 July 2016, which has strengthened our ability to monitor compliance with the Act, including where information requested has been declined for release. In addition to providing increased levels of performance reporting against compliance activities to the Chief Ombudsman, the information will also be used internally to support continued process improvement within the team and across the wider business.  This information will be regularly updated and reported here on a quarterly basis.

To help meet these requirements, Corrections added additional resources to manage the increasing volume of correspondence, with additional permanent staff.  We have also lifted our performance this year to a response rate of 95% within the legislated timeframe, which indicates the importance Corrections places on timely responses.


View information published by SSC and Office of the Ombudsman

Volume of requests

Financial Year

2017/18

2016/17

2015/16

2014/15

2013/14

2012/13

2011/12

Official Information Act requests received and responded to

4,054

3,568

2,457

2,006

1,598

1,296

1,277

Official Information Act timeliness and release of requests

Financial Year

2017/18

2016/17

2015/16

% of responses responded to within the statutory timeframe98.3%97%91%
% of responses where an extension was deemed necessary3.1%2.8%-
% of OIA responses where the information was released in full88%81.4%-
% of information requests fully transferred in accordance with Section 14 of OIA0.25%0.7%-
% of information requests partially released5%7.1%-
% of OIA requests where the information requested was declined under section 6, 9 or 18 of the OIA6.75%10.8%-
Average number of working days to respond to an OIA9.28.36-

1Not a game of hide and seek