Service Performance: Output Class 10- Service Purchase and Monitoring

Print

This output class involves the development, management and monitoring of agreements for the purchase of services entered into with both internal and external providers. Also included in this output class are the provision of custodial assurance, inspectorate and national systems services.

OUTPUT CLASS STATEMENT: PURCHASE AND MONITORING
For the Year Ended 30 June 2005

30/06/04
Actual
$000

 

30/06/05
Actual
$000

Main
Estimates
$000

Supp.
Estimates
$000

 

REVENUE

 

 

 

3,778

Crown

1,529

3,919

1,529

0

Other

0

0

0

3,778

Total Revenue

1,529

3,919

1,529

3,696

Total Expenses

1,449

3,919

1,529

82

Net Surplus

80

0

0


OUTPUT 10.1 Purchase and Monitoring of Service Delivery

This output involves the development, management and monitoring of:

  • Internal Purchase Agreements with the five internal providers of corrections services (Public Prisons Service, Community Probation Service, Psychological Service, Intervention Services and Corrections Inmate Employment)
  • services purchased from external providers, in particular with NZPARS, Books in Prison Trust and Arts Access Aotearoa
  • interagency agreements, in particular the agreements with Child, Youth and Family and the Ministry of Justice, and memoranda of understanding with the New Zealand Police, Ministry of Social Development, ACC, Ministry of Health, Inland Revenue Department, Department of Building and Housing, New Zealand Parole Board, Career Services, Housing New Zealand Corporation, Office of the Ombudsmen, Department of Labour.

Service delivery is monitored in terms of quantity and quality, and remedial action is taken if service delivery is unsatisfactory.

2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

INTERAGENCY AGREEMENTS

 

 

 

 

Quantity

 

 

 

 

The number of interagency agreements managed by Corporate Management:

11

13

12

1

Quality

 

 

 

 

The percentage of interagency agreements managed in accordance with the review and reporting provisions to be:

100%

100%

100%

Nil

Timeliness

 

 

 

 

The percentage of interagency agreements that are renegotiated and/or reviewed by the date specified to be:

100%

100%

100%

Nil


2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

INTERNAL PURCHASE AGREEMENTS AND EXTERNAL CONTRACTORS

 

 

 

 

Quantity

 

 

 

 

The number of Internal Purchase Agreements with internal providers:

4

5

5

Nil

The number of contracts for services with external providers negotiated and managed by Corporate Management:

3

3

3

Nil

Quality

 

 

 

 

The percentage of Internal Purchase Agreements and contracts for services with external providers that meet the following standards to be:

  • services are clearly described
  • performance measures and standards are specified
  • price and payment regime (including incentives as appropriate)
  • format and dates of reporting requirements are specified.

100%

100%

100%

Nil

The percentage of Internal Purchase Agreements and contracts for services with external providers that are regularly reviewed and reported on in terms of the following criteria to be:

  • the procedures are being followed
  • service delivery and performance measures are as specified
  • the quality of service delivery and performance is as specified
  • the manner, timing and form of reporting are as laid down.

100%

100%

100%

Nil


2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

COMMUNITY FUNDING CONTRACTS

 

 

 

 

Quantity

 

 

 

 

The number of community funding contracts to be negotiated with external providers:

99

99

110

–11

Quality

 

 

 

 

The percentage of community funding contracts with a value of $20,000 (or over) that have performance measures and standards to the following criteria to be:

  • the correct parties to the contract are specifically identified and the parties have legal power to contract and are a legal entity
  • the term of the contract has been identified
  • the price is identified in the schedule of the contract
  • the payment regime is specified
  • the format and dates of reporting requirements are stated
  • the mechanism for resolving disputes is stated
  • the programme is clearly described (including programme aims, content and delivery process)
  • the contract is legal.

100%

100%

100%

Nil

Timeliness

 

 

 

 

The percentage of community funding contracts with values of $20,000 (or over) agreed and in place by the agreed date to be no less than:

95%

100%

95%

5%


Comment

The number of contracts negotiated is the same as for 2003/04, with changes in the mix of contracts not resulting in the increase in numbers that had been allowed for.

2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

CONTRACTS WITH COMMUNITY RESIDENTIAL CENTRES

 

 

 

 

Quantity

 

 

 

 

The number of contracts between the Probation and Offender Services and community residential centres:

3

3

3

Nil

The percentage of contracts for services with community residential centres that meet the following standards:

  • services are clearly described
  • performance measures and standards are specified
  • price and payment regime is specified (including incentives as appropriate)
  • format and dates of reporting requirements are specified.

100%

100%

100%

Nil

The percentage of contracts for services with community residential centres that are regularly reviewed and reported on in terms of the following criteria to be:

  • the procedures are being followed
  • service delivery and performance measures are as specified
  • the quality of service delivery and performance is as specified
  • the manner, timing and form of reporting are as laid down.

100%

100%

100%

Nil


OUTPUT 10.2 Provision of Inspectorate Services

This output involves the provision of an inspectorate service that monitors systems and standards in relation to sentence management, investigates incidents, investigates complaints received from offenders and ensures that the complaints system within prisons is working as intended. The inspectorate also provides reports to the Assurance Board and is independent of the service groups that it inspects.

2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

Quantity

 

 

 

 

The number of inspections in the inspectorate work programme as approved by the Assurance Board

 

 

 

 

   • Routine visits:

94

96

80–120

Nil

   • Special investigations:

17

12

10–30

Nil

Quality

 

 

 

 

The percentage of inspections that are carried out to the following criteria to be:

  • to a quality which satisfies the Assurance Board
  • according to the guidelines and standards of the New Zealand Institute of Internal Auditors

100%

100%

100%

Nil

Timeliness

 

 

 

 

All reports on routine inspection visits will be finished within one month of visit. All special reports will be finished within the time period agreed in the terms of reference for the investigation:

96%

98%

100%

–2%


OUTPUT 10.3 Provision of National Systems Services

This output involves:

  • the development and maintenance of service specifications and national systems
  • the administration of the Victim Notification Register
  • the provision of offender records services
  • the administration of statutory appointments and delegations affecting offender management.

2003/04

Performance Standard 2004/05

Performance Measure

Actual

Actual

Budget

Variance

Quantity

 

 

 

 

The number of information transactions with external agencies:

7,731

8,451

9,000

–549

Quality

 

 

 

 

The percentage of accuracy of the statutory appointment and delegations registers affecting the operational management of prisoners:

100%

100%

100%

Nil

Timeliness

 

 

 

 

The percentage of national systems transactions completed within seven working days of applications being received:

100%

100%

100%

Nil

The percentage of applications for victims’ registration processed within 10 working days of being received:

100%

100%

100%

Nil

The percentage of personnel records established for prisoners imprisoned for six months or more within 10 working days of reception to prison:

100%

100%

100%

Nil


Comment

The number of information transactions is driven by requests from external agencies and is outside the Department’s control.