Make a complaint

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Type of complaint

Before you start, do you have:

Copies of any material you wish to provide about your complaint ready in electronic format? You can post material to the Department of Corrections later if you wish.
Written authority to act if you are complaining on behalf of someone else, but you're not their licenced representative?

Required fields are marked with an asterisk (*).

Yes, you can use information I've previously entered to help process my complaint

I want to make a complaint about *

Complaining on behalf of another person?

Are you making a complaint on behalf of another person? *

If you're making a complaint for someone else, you need to be authorised before we can act on the complaint.
If you're their lawyer, you are already authorised. Otherwise - for example if you're family or a friend - you'll have to give us their written authorisation for you to:

make a complaint on their behalf
receive any personal information about them

Who are you complaining on behalf of? * The person's Person Record Number (PRN), if known The person's Victim ID Number, if known The person's date of birth

Day Month Year

Are you a lawyer acting on behalf of a client? *

Do you have written authority to act on behalf of this person? *

You need to give us a copy of the authorisation. How are you sending it? *

By mail
By attaching a file to this form

Important note: We may not be able to help if you're making a complaint on behalf of someone else, and you don't have their written authority to do so.
Please make sure you get this authority so we can process your complaint. You can complete this form now and send the authority later by email or post

If by mail, address to:
Office of the Inspectorate
Private Box 1206
Wellington 6140

Upload written authority *