Staying connected with friends and family
Waikeria Prison incident
Updated 5 January 2021
The incident at Waikeria has been peacefully resolved. We appreciate that this has been a distressing time for many family and friends and our number one priority remains the wellbeing of prisoners and staff
A number of prisoners have needed to be relocated to other sites for their safety.
We are working hard to fix some issues with phones at the prison caused by the fire.
We ask for your ongoing patience and understanding.
Prison visits at Alert Level 1
We’re doing everything we can to keep COVID-19 out of prison while still allowing visits to people in our care.
Masks and physical distancing are not required for visits to sites in Alert Level 1.
If you visit
As well as wearing the masks provided, we are asking everyone coming into prison to take added safety measures to prevent the spread of COVID-19.
- asking Ministry of Health screening questions
- physical distancing
- providing details to support contact tracing
- thermal imaging cameras to detect high temperatures
- hand hygiene on entry
Visitors will need to keep their distance to minimise the risk of infection. Some people may be infected and show no symptoms.
If you are unwell or unwilling to wear a mask, please don’t visit.
Thank you for helping us to keep everyone safe from COVID-19.
Other ways to stay in touch
You can still make contact with people in prison by phone, mail, email and, in some cases, video calling.
- We are providing people in prison with $5 phonecards so they can make more calls
- We have installed more phones for people in prison to call loved ones.
- You can email a prisoner. See the list of email addresses to send an email to someone in prison. (A staff member will print it out and give it to the person. They can reply by post.)
- Video calling is available in most prisons for eligible people to video call their approved visitors.
For more COVID-19 health advice and information call Healthline free on 0800 358 5453. It is available 24 hours a day, 7 days a week and has access to interpreters.
To find out whether someone is in prison, or which prison they are in - write or email us to find out.Learn more about Locating a prisoner
Information about prisoner access to phone calls and how to stop unwanted phone calls from people in prison.Learn more about Phone calls
People in prison can receive email and send and receive letters from friends and family in the community.Learn more about Email and Mail
New Zealand is at Alert Level 1. Find out what to expect when you visit someone in prison.Learn more about Visits
Corrections offers video calling for eligible people in prison to help them stay in touch with their loved ones.Learn more about Video calling
Find out if you are eligible to apply for funding to visit a parent or child in prison.Learn more about Travel assistance for visits