Staying connected with friends and family

Prison visits under COVID-19 Alert Level 1

Visitors are welcome but we are taking extra precautions to keep everyone safe from COVID-19.

These precautions apply to all prison visits.

  • If you are sick, stay at home.
  • Thermal cameras will screen everyone coming into prison in case they have a high temperature which could indicate COVID-19 infection or another illness. If you have a temperature of 38 C or higher, you may not be able to visit that day.
  • All visitors to our sites will be asked to wash their hands or use hand sanitiser.
  • All visitors to our sites will be asked the Ministry of Health screening questions.
  • Visitors will have to confirm up to date contact information in case there are concerns of exposure to COVID-19.
  • At Alert Level 1 physical distancing is not required but is still a safe precaution to take where practicable.

As well as visiting in person there are other ways to stay in touch by phone ,  mail, email and video calling.

  • We have installed more phones for people in prison to call loved ones.
  • It is easier to email a prisoner – see the list of email addresses to send an email to someone in prison (a staff member will print it out and give it to the person). They can reply by post.
  • Video calling is being expanded for eligible prisoners to video call their approved visitors.

Thank you for helping us to keep everyone safe from COVID-19.

For more COVID-19 health advice and information call Healthline free on 0800 358 5453. It is available 24 hours a day, 7 days a week and has access to interpreters.