Staying connected with friends and family
Prison visits suspended due to COVID-19 risk
The Government has announced strict new rules to help New Zealand stop the spread of COVID-19.
This means that from midnight on Monday 23 March, Corrections has made the very hard decision to temporarily stop prison visits because of COVID-19. Visits from volunteers and researchers are also suspended.
We know how disappointing it is for people not to be able to see their loved ones, but COVID-19 is infectious and could spread quickly in a prison. We have to keep everyone safe from this sickness.
We will start visits again as soon as it is safe to do so.
Meanwhile, we are working hard to make sure family and friends can stay in touch with people in prison in other ways:
- Prisoners will be given a $5 phone card every week until visits are back on
- We are working on getting more phones for prisoners to use
- We’re making it easier to email a prisoner – see the list of email addresses to send an email to someone in prison (a staff member will print it out and give it to the person). They can reply by post.
Thank you for helping us to keep everyone safe from COVID-19. Read more on our COVID-19 FAQs page.
For more COVID-19 health advice and information
Call Healthline 0800 358 5453.
It is available 24 hours a day, 7 days a week and has access to interpreters.
To find out whether someone is in prison, or which prison they are in - write or email us to find out.Learn more about Locating a prisoner
All our prisons have standard Telecom payphones for people in prison to use. The phones are located in the common area of each unit.Learn more about Phone calls
People in prison can receive email and send and receive letters from friends and family in the community.Learn more about Email and Mail
Visits to all prisons are suspended to help keep everyone safe from COVID-19.Learn more about Visits
Find out if you are eligible to apply for funding to visit a parent or child in prison.Learn more about Travel assistance for visits