Email and Mail
People in prison can receive email and send and receive letters. They don't have access to the internet so they won't be able to reply to your emails.
Emailing someone in prison
Friends and family can use one-way email to communicate with people in prison.
Before staff pass on your email, your message will be printed and screened for any inappropriate, illegal or objectionable material.
Prisoner electronic mail rules
- Do not send any attachments or inserts with your email. You must not send graphics, photos, games, music files, web links, movies, spread sheets, word documents or inserts of any kind. Attachments will be stripped from the email automatically. Emails with inserts will be deleted and not passed onto the prisoner.
- Emails are read and moderated by Corrections staff to ensure the security and good management of the prison. If your email contains illegal or objectionable material it may be sent to our Corrections Intelligence team, or the Police to ensure the security and good management of the prison and the opportunity for you to send further emails may be denied.
- Any unsuitable content will result in your email not being passed on to the prisoner. This includes illegal or objectionable material, profane, sexual or gang-related language and anything that threatens the security or management of the prison or any prisoner.
- Coded messages will not be passed on.
- If multiple emails (more than 2) containing illegal or unsuitable content are received, then the senders address will be blocked and Corrections will no longer receive the emails. A notification will not be sent to the sender.
- Sending emails to the prisoner is subject to review and may be stopped at any time.
To reduce email processing times, please keep emails to one a day wherever possible.
Sending an email to this address means you have read, understood and acknowledge that the rules relating to the prisoner emails above will apply.
Email addresses by site
Email address to use
Northland Region Corrections Facility
Auckland Region Women's Corrections Facility
Spring Hill Corrections Facility
Hawkes Bay Regional Prison
Christchurch Men's Prison
Christchurch Women's Prison
Otago Corrections Facility
Corrections provides writing paper and envelopes, and pays for standard postage for up to three letters per week. If a prisoner wants to send a fast post letter or a parcel, they must pay for this themselves.
It is up to the prisoner whether to write back, so a lack of reply does not necessarily mean the person is not in prison.
All letters (with some exceptions) are checked by staff for contraband. Mail may also be checked by our detector dogs so there can sometimes be a delay in prisoners receiving them.
Do you have an enquiry about unwanted prisoner mail?
Call 0800 345 006 or email firstname.lastname@example.org if you an an enquiry about unwanted prisoner mail.
Both the email and hot line are staffed weekdays only. Voice messages can be left after hours and staff will respond.
Sending other items
Telecom chip payphone cards can be sent to people in prison through the post (except to prisoners in MECF). We encourage items with monetary value to be hand delivered.
People can also send a cheque or set up an electronic bank transfer to be deposited into the person’s prison trust account so that they can buy phone cards and other approved grocery items, such as toiletries and snack foods. Do not send cash.
To send a prisoner other items, like clothing, books or CDs check with the prison directly before sending – each prison has its own processes for incoming property.
Cellphones, weapons, drugs, food, tobacco products and pornography are all contraband items and must not be sent to prison.