People in prison are able to send and receive letters to and from friends and family outside of prison. They do not have access to the internet or email in prison.

Sending letters

Corrections provides writing paper and envelopes, and pays for standard postage for up to three letters per week. If the person wishes to send a fast post letter or a parcel, they must pay for this themselves.

It is up to the prisoner whether to write back, so a lack of reply does not necessarily mean the person is not in prison.

All letters (with some exceptions) are checked by staff for contraband. Mail may also be checked by our drug dogs so there can sometimes be a delay in prisoners receiving them.

Do you have an enquiry about unwanted prisoner mail?

Call 0800 345 006 or email if you an an enquiry about unwanted prisoner mail.

Both the email and hot line are staffed weekdays only. Voice messages can be left after hours and staff will respond.

Sending other items

Telecom chip payphone cards can be sent to people in prison through the post (except to prisoners in MECF).  We encourage items with monetary value to be hand delivered.

People can also send a cheque or set up an electronic bank transfer to be deposited into the person’s prison trust account so that they can buy phone cards and other approved grocery items, such as toiletries and snack foods. Do not send cash.

To send a prisoner other items, like clothing, books or CDs check with the prison directly before sending – each prison has its own processes for incoming property.

Cellphones, weapons, drugs, food, tobacco products and pornography are all contraband items and must not be sent to prison.