Email and Mail

People in prison can receive email and send and receive letters. They don't have access to the internet so they won't be able to reply to your emails.

Emailing someone in prison

Friends and family can use one-way email to communicate with people in prison.

As people in prison don't have access to computers, they will reply to your email through regular post.

You will need to include the person's full name and PRN number in the email subject line and send the email to the correct site. Emails sent to the wrong prison or without a person’s name and PRN number will not be delivered.

If you are unsure of a person’s PRN number or their location, you can write or email us to find out.

Before staff pass on your email, your message will be printed and read for any inappropriate, illegal or objectionable material.

Email rules

Sending an email to prisoners via the prison email address means the sender has read, understood and agrees to the rules and conditions as set out below relating to prisoner emails.

It is best to send no more than one email per day as sending multiple emails will increase processing times.

Prisoner electronic mail rules

  • The subject line of all emails must contain the prisoner’s full name and PRN number or it will not be delivered.
  • Emails to prisoners who have been released or who reside at a different prison will not be passed on. The email sender will be notified by the prison via email.
  • Do not send any attachments or inserts with your email. You must not send graphics, photos, games, music files, web links, movies, spread sheets, word documents or inserts of any kind. Attachments will be stripped from the email automatically. Emails with inserts will be deleted and not passed onto the prisoner.
  • Emails are read and moderated by Corrections staff to ensure the security and good management of the prison. If your email contains illegal or objectionable material it may be sent to our Corrections Intelligence team, or the Police to ensure the security and good management of the prison and the opportunity for you to send further emails may be denied.
  • Any unsuitable content will result in your email not being passed on to the prisoner. This includes illegal or objectionable material, profane, sexual or gang-related language and anything that threatens the security or management of the prison or any prisoner.
  • Coded messages will not be passed on.
  • If multiple emails (more than 2) containing illegal or unsuitable content are received, then the senders address will be blocked and Corrections will no longer receive the emails. A notification will not be sent to the sender.
  • Sending emails to the prisoner is subject to review and may be stopped at any time.

Email addresses by site

Sending letters

Corrections provides writing paper and envelopes, and pays for standard postage for up to three letters per week. If a prisoner wants to send a fast post letter or a parcel, they must pay for this themselves.

It is up to the prisoner whether to write back, so a lack of reply does not necessarily mean the person is not in prison.

All letters (with some exceptions) are checked by staff for contraband. Mail may also be checked by our detector dogs so there can sometimes be a delay in prisoners receiving them.

You can find address details for each prison under Our Locations.

Do you have an enquiry or complaint about unwanted mail from someone in prison?

We take all complaints and enquiries about unwanted mail very seriously. Find out how you can make a complaint or an enquiry about unwanted mail.

Sending other items

To send a prisoner other items, like clothing, books or CDs check with the prison directly before sending – each prison has its own processes for incoming property.

Cellphones, weapons, drugs, food, tobacco products and pornography are all contraband items and must not be sent to prison.

People can set up an electronic bank transfer to be deposited into the person’s prison trust account so that they can buy approved grocery items through the prison's weekly shopping system, such as toiletries and snack foods. Do not send cash.