Email and Mail
People in prison can receive email and send and receive letters. They don't have access to the internet so they won't be able to reply to your emails.
Emailing someone in prison
Friends and family can use one-way email to communicate with people in prison.
You will need to include the persons full name and PRN number in the email subject line and send the email to the correct site. Emails sent to the wrong prison or without a person’s name and PRN number will not be delivered.
If you are unsure of a person’s PRN number or their location, you can write or email us to find out.
Before staff pass on your email, your message will be printed and read for any inappropriate, illegal or objectionable material.
Sending an email to prisoners via the prison email address means the sender has read, understood and agrees to the rules and conditions as set out below relating to prisoner emails.
It is best to send no more than one email per day as sending multiple emails will increase processing times.
Prisoner electronic mail rules
- The subject line of all emails must contain the prisoner’s full name and PRN number or it will not be delivered.
- Emails to prisoners who have been released or who reside at a different prison will not be passed on. The email sender will be notified by the prison via email.
- Do not send any attachments or inserts with your email. You must not send graphics, photos, games, music files, web links, movies, spread sheets, word documents or inserts of any kind. Attachments will be stripped from the email automatically. Emails with inserts will be deleted and not passed onto the prisoner.
- Emails are read and moderated by Corrections staff to ensure the security and good management of the prison. If your email contains illegal or objectionable material it may be sent to our Corrections Intelligence team, or the Police to ensure the security and good management of the prison and the opportunity for you to send further emails may be denied.
- Any unsuitable content will result in your email not being passed on to the prisoner. This includes illegal or objectionable material, profane, sexual or gang-related language and anything that threatens the security or management of the prison or any prisoner.
- Coded messages will not be passed on.
- If multiple emails (more than 2) containing illegal or unsuitable content are received, then the senders address will be blocked and Corrections will no longer receive the emails. A notification will not be sent to the sender.
- Sending emails to the prisoner is subject to review and may be stopped at any time.
Email addresses by site
Email address to use
Northland Region Corrections Facility
Auckland Region Women's Corrections Facility
Spring Hill Corrections Facility
|Mt Eden Corrections Facilityemail@example.com|
Hawke's Bay Regional Prison
Christchurch Men's Prison
Christchurch Women's Prison
Otago Corrections Facility
Corrections provides writing paper and envelopes, and pays for standard postage for up to three letters per week. If a prisoner wants to send a fast post letter or a parcel, they must pay for this themselves.
It is up to the prisoner whether to write back, so a lack of reply does not necessarily mean the person is not in prison.
All letters (with some exceptions) are checked by staff for contraband. Mail may also be checked by our detector dogs so there can sometimes be a delay in prisoners receiving them.
You can find address details for each prison under Our Locations.
Do you have an enquiry about unwanted prisoner mail?
Call 0800 345 006 or email firstname.lastname@example.org if you an an enquiry about unwanted prisoner mail.
Both the email and hot line are staffed weekdays only. Voice messages can be left after hours and staff will respond.
Unwanted communications calls from people in prison
People in prison are allowed up to 10 approved phone numbers to make calls.
They can’t call unless the person the number belongs to gives their permission.
We check that the person wants to receive phone calls from the prison. We understand this can change for various reasons.
If you are receiving unwanted phone calls from someone in prison, please let us know.
How to stop calls
You can phone the prison directly (find details on Our locations page).
If you are not sure which prison the person is now in, you can email email@example.com. Please include details of the person you don’t want calls from, and your phone number so we can take it off their list.
Sending other items
Spark chip payphone cards can be sent to people in prison through the post (except to prisoners in MECF). We encourage items with monetary value to be hand delivered.
People can also set up an electronic bank transfer to be deposited into the person’s prison trust account so that they can buy phone cards and other approved grocery items, such as toiletries and snack foods. Do not send cash.
To send a prisoner other items, like clothing, books or CDs check with the prison directly before sending – each prison has its own processes for incoming property.
Cellphones, weapons, drugs, food, tobacco products and pornography are all contraband items and must not be sent to prison.