Complaints statistics

Last updated: 13 Jul 2026

Complaints from people on sentences and orders

People on sentences and orders (or their authorised advocates) can complain about their experiences. Refer to our Complaint Resolution page for details on how to submit a complaint.

Please see the Offender Complaints Breakdown XLSX, 43.3 KB for a more detailed breakdown of some complaint types from people on sentences and orders.

Notes:

• Data extracted on 9 July 2026. Data for the 2025/26 Financial Year is included up to the Q4 cut‑off of 30 June 2026.
• IR.07 data has changed compared to previously reported data as of 2023/24 quarter three (data reported in April 2024) due to a change in the way this information has been extracted from the Allegations Against Staff database. The data has been retroactively changed for previous years in line with the new approach.
• The increase in PC.01 and IR.07 volumes from 2022/23 is linked to prisoners being enabled to submit complaints directly into the system via the prison kiosks.
• The volume of IR.07s which are upheld has remained relatively stable irrespective of the increase in IR.07s received, suggesting that the increase does not relate to an actual increase in poor conduct by staff.
• Corrections is progressively centralising many complaint types. # indicates that no data was recorded in the new centralised database for a particular financial year. This does not mean that no complaints were made in that year, however this may be recorded in other locations and cannot be readily collated. This progressive centralisation also means that data for past years may be updated at times where historical complaints are loaded into the central database.
• ‘Contract Notification’ refers to a complaint from a person on a sentence/order (or their advocate) to a contracted provider.  In these cases, the provider is required to notify Corrections of the complaint. Note that ‘Contract Notification – PECCS’ includes a small number of complaints from members of the public in addition to complaints from people on sentences/orders.

Complaints from members of the public

Members of the public can also complain about their experiences. Refer to our Complaint Resolution page for details on how to submit a complaint.

Please see the Public Complaints Breakdown XLSX, 28.6 KB for a more detailed breakdown of some complaint types from members of the public.

Notes:

• Data extracted on 9 July 2026. Data for the 2025/26 Financial Year is included up to the Q4 cut-off of 30 June 2026.
• Corrections is progressively centralising many complaint types. # indicates that no data was recorded in a financial year.