Prison complaints statistics

Complaints about prisons can be made in confidence to unit staff or directly to prison management. Where possible, we try to resolve complaints at the lowest appropriate level. Generally, this means corrections officers are the first to receive a complaint and will attempt to resolve it informally.

If a resolution cannot be achieved at this level, a person in prison can submit a formal complaint through the PC.01 process. Find out more about the PC.01 process.

PC.01 Complaint statistics extracted from Corrections’ reporting system on 26 April 2022.

Number of complaints received and closed by financial year

Number of Complaints Received and Closed by Financial Year
 
2021-2022
2020-2021
2019-2020
2018-2019
2017-2018

PC.01 – Number of Complaints Received (1)

9,108

13,289

12,567

11,480

10,754

% Closed on same day

5.6%

5.4%

5.9%

5.0%

4.6%

% Open for 1-7 Days

51.8%

50.1%

47.9%

45.5%

46.3%

% Open for 8-14 Days

18.7%

18.8%

19.6%

20.2%

18.5%

% Open for 15-21 Days

8.8%

9.3%

9.3%

10.0%

9.9%

% Open for more than 21 Days

13.2%

16.5%

17.3%

19.3%

20.6%

% Currently Open

1.9%

0.0%

0.0%

0.0%

0.0%

PC.01 – Number of Complaints Closed (2)

9,313

13,348

12,611

11,608

10,801

Note

(1)   Financial Year based on complaint creation date

(2)   Financial Year based on complaint closed date. Complaints can cover multiple financial years (e.g., be received in one financial year but be closed in another).

(3)   2021-2022 data up to 31 Mar 2022

Number of complaints received by prison

Number of Complaints Received by Prison
Prison Name
2021/22
2020/21
2019/20
2018/19
2017/18
Grand Total

Arohata Prison

447

506

474

163

266

1856

Auckland Region Women’s Corrections Facility

474

1089

819

761

858

4001

Auckland South Corrections Facility

972

2178

2227

1979

1696

9052

Auckland Prison

1208

1763

1284

1349

1273

6877

Christchurch Men’s Prison

913

1189

1224

1054

840

5220

Christchurch Women’s Prison

410

440

505

409

391

2155

Hawke's Bay Regional Prison

456

486

671

661

816

3090

Invercargill Prison

88

121

96

157

116

578

Manawatu Prison

108

180

161

170

292

911

Mt Eden Corrections Facility

688

920

567

471

499

3145

Northland Region Corrections Facility

453

274

308

649

451

2135

Otago Corrections Facility

622

1124

775

581

565

3667

Rimutaka Prison

414

606

1032

865

793

3710

Rolleston Prison

219

177

100

55

55

606

Spring Hill Corrections Facility

914

1269

1096

1094

878

5251

Tongariro Prison

200

156

207

280

93

936

Unknown

3

2

4

2

3

14

Waikeria Prison

301

472

727

515

577

2592

Whanganui Prison

218

337

290

265

292

1402

Grand Total

9108

13289

12567

11480

10754

57198

Number of complaints received by category

Number of Complaints Received by Category
Category
2021-2022
2020-2021
2019-2020
2018-2019
2017-2018
Grand Total

Communications

675

1005

977

800

674

4131

Food Services

409

451

430

373

332

1995

Health Services

985

1516

1636

1357

1265

6759

Misconduct

92

118

146

184

218

758

Other

1172

1810

1682

1560

1565

7789

Personal And Official Visitors

165

196

260

200

224

1045

Prison Conditions

474

614

511

588

423

2610

Prison Work And Pay

194

247

236

258

228

1163

Prisoner Management

477

535

466

419

354

2251

Prisoner Property

1530

2270

2351

2226

1950

10327

Prisoner Requests

548

914

760

707

739

3668

Prisoner Welfare

440

777

649

481

436

2783

Recreation, Exercise And Sport

94

142

100

101

71

508

Security Classification

302

495

410

462

488

2157

Sentence Management

203

295

299

312

353

1462

Staff Conduct & Attitude

990

1381

1248

968

952

5539

Temporary Release & Temporary Removal

15

19

29

18

22

103

Transfers & Movements

343

504

377

466

460

2150

Grand Total

9108

13289

12567

11480

10754

57198