Complaints statistics

Last updated: 21 Oct 2026

Complaints from people on sentences and orders

People on sentences and orders (or their authorised advocates) can complain about their experiences. Refer to our Complaint Resolution page for details on how to submit a complaint.

Please see the Offender Complaints Breakdown XLSX, 43.5 KB for a more detailed breakdown of some complaint types from people on sentences and orders.

Notes:

• Data extracted on 14 October 2026. Data for the 2026/27 Financial Year is included up to the Q1 cut‑off of 30 September 2026.
• Changes to the IR.07 data extraction methodology were implemented during 2023/24. Historical data has been updated using the current methodology and therefore figures may differ from those published in reports prior to 2023/24.
• The increase in PC.01 and IR.07 volumes from 2022/23 is linked to prisoners being enabled to submit complaints directly into the system via the prison kiosks.
• Corrections is progressively centralising many complaint types. # indicates that no data was recorded in the new centralised database for a particular financial year. This does not mean that no complaints were made in that year, however this may be recorded in other locations and cannot be readily collated. This progressive centralisation also means that data for past years may be updated at times where historical complaints are loaded into the central database.
• ‘Contract Notification’ refers to a complaint from a person on a sentence/order (or their advocate) to a contracted provider.  In these cases, the provider is required to notify Corrections of the complaint. Note that ‘Contract Notification – PECCS’ includes a small number of complaints from members of the public in addition to complaints from people on sentences/orders.
• The Office of the Inspectorate investigates complaints from people in prison and on community-based sentences and orders. Generally, complaints should be resolved at the lowest level. A person on a sentence/order should speak to a Corrections staff member to try to resolve their concern first. If, after that, a person still believes they have been treated unfairly or unreasonably, they can make a complaint to the Inspectorate.  In cases of urgency or safety, a complaint can be made directly to the Inspectorate.  Statistics on the number of complaints received by the Office of the Inspectorate (external link) are available on their website.

Complaints from members of the public

Members of the public can also complain about their experiences. Refer to our Complaint Resolution page for details on how to submit a complaint.

Please see the Public Complaints Breakdown XLSX, 28.9 KB for a more detailed breakdown of some complaint types from members of the public.

Notes:

• Data extracted on 14 October 2026. Data for the 2026/27 Financial Year is included up to the Q1 cut‑off of 30 September 2026.
• Corrections is progressively centralising many complaint types. # indicates that no data was recorded in a financial year.