Statement of Forecast Service Performance - Output Class 10: Service Purchase and Monitoring
This output class involves the provision of custodial assurance, inspectorate and national systems services. Also included in this output class are the development, management and monitoring of agreements for the provision of services entered into with external providers.
Expenses for Output Class 10 Service Purchase and Monitoring
For the Year Ending 30 June 2007
Outputs in this output class will be provided within the appropriated sum of $1.588 million (exclusive of GST).
|
Year |
Cost |
Total |
Revenue |
Revenue |
| 2006/07 SOI |
1,588 |
1,588 |
1,588 |
- |
| 2005/06 Supp Estimates |
1,589 |
1,589 |
1,589 |
- |
|
2005/06 SOI |
1,476 |
1,476 |
1,476 |
- |
OUTPUT 10.1 Purchase and Monitoring of Service Delivery
This output involves the development, management and monitoring of:
- services purchased from external providers
- inter-agency agreements with other government agencies, in particular the agreements with Child, Youth and Family and the Ministry of Justice, and memoranda of understanding with the New Zealand Police, Ministry of Social Development, ACC, Ministry of Health, Inland Revenue Department, Department of Building and Housing, New Zealand Parole Board, Career Services, Housing New Zealand Corporation, Office of the Ombudsmen, Department of Labour.
Service delivery is monitored in terms of quantity and quality, and remedial action is taken if service delivery is unsatisfactory.
|
|
Actual |
Performance Standard |
|
|
Performance Measure |
2004/05 |
2005/06 |
2006/07 |
|
Inter-angency Agreements |
|||
|
Quantity |
|||
|
The number of national-level strategic agreements managed: |
new measure |
new measure |
14 |
|
Quality |
|||
|
The percentage of national-level strategic agreements managed in accordance with the review and reporting provisions to be no less than: |
new measure |
new measure |
100% |
|
Timeliness |
|||
|
The percentage of national-level strategic agreements that are renegotiated and/or reviewed by the date specified to be no less than: |
new measure |
new measure |
100% |
OUTPUT 10 .1 Purchase and Monitoring of Service Delivery (continued)
|
|
Actual |
Performance Standard |
|
|
Performance Measure |
2004/05 |
2005/06 |
2006/07 |
|
Community Funding Contracts |
|||
|
Quantity |
|||
|
The number of community funding contracts negotiated with external providers: |
99 |
110 |
65 |
|
Quality |
|||
|
The percentage of community funding contracts with a value of $20,000 (or over) that have performance measures and standards to the following criteria to be no less than: |
100% |
100% |
100% |
|
• the correct parties to the contract are specifically identified and the parties have legal power to contract and are a legal entity |
|
|
|
|
• the term of the contract has been identified |
|
|
|
|
• the price is identified in the schedule of the contract |
|
|
|
|
• the payment regime is specified |
|
|
|
|
• the format and dates of reporting requirements are stated |
|
|
|
|
• the mechanism for resolving disputes is stated |
|
|
|
|
• the programme is clearly described (including programme aims, content and delivery process) |
|
|
|
|
• the contract is legal. |
|
|
|
|
Timeliness |
|||
|
The percentage of community funding contracts with values of $20,000 (or over) agreed and in place by the agreed date to be no less than: |
100% |
95% |
95% |
|
Contracts with Community Residential Centres |
|||
|
Quantity |
|||
|
The number of contracts between Probation and Offender Services and community residential centres: |
3 |
3 |
3 |
|
Quality |
|||
|
The percentage of contracts for services with community residential centres that meet the following standards to be no less than: |
100% |
100% |
100% |
|
• services are clearly described |
|
|
|
|
• performance measures and standards are specified |
|
|
|
|
• price and payment regime is specified (including incentives as appropriate) |
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|
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• format and dates of reporting requirements are specified. |
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|
|
Timeliness |
|||
| The percentage of contracts for services with community residential centres that are regularly reviewed and reported on in terms of the following criteria to be no less than: |
100% |
100% |
100% |
|
• the procedures are being followed |
|
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|
|
• service delivery and performance measures are as specified |
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|
|
|
• the quality of service delivery and performance is as specified |
|
|
|
|
• the manner, timing and form of reporting are as laid down. |
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|
|
OUTPUT 10.2 Provision of Inspectorate Services
This output involves the provision of an inspectorate service that monitors systems and standards in relation to sentence management, investigates incidents, investigates complaints received from offenders and ensures that the complaints system within prisons is working as intended. The Inspectorate also provides reports to the Department’s Assurance Board and is independent of the services that it inspects.
|
|
Actual |
Performance Standard |
|
|
Performance Measure |
2004/05 |
2005/06 |
2006/07 |
|
Quantity |
|||
| The number of inspections in the inspectorate work programme as approved by the Assurance Board: |
|
|
|
|
• routine visits: |
96 |
100 |
100 |
|
• special investigations: |
12 |
20 |
20 |
|
Quality |
|||
| The percentage of inspections that are carried out to the following criteria to be no less than: |
100% |
100% |
100% |
|
• to a quality that satisfies the Department's Assurance Board |
|
|
|
|
• according to the guidelines and standards of the New Zealand Institute of Internal Auditors |
|
|
|
|
Timeliness |
|||
|
All reports on routine inspection visits will be completed within one month of the visit: |
98% |
100% |
100% |
|
All special reports will be completed within the time period agreed in the terms of reference for the investigation: |
98% |
100% |
100% |
OUTPUT 10.3 Provision of National Systems Services
This output involves:
- the development and maintenance of service specifications and national systems
- the administration of the Victim Notification Register
- the provision of offender records services
- the administration of statutory appointments and delegations affecting offender management.
|
|
Actual |
Performance Standard |
|
|
Performance Measure |
2004/05 |
2005/06 |
2006/07 |
|
Quantity |
|||
|
The number of national systems maintained: |
new measure |
17 |
18 |
|
The number of service descriptions maintained: |
new measure |
47 |
47 |
|
The number of applications for inclusion on the Victim Notification Register: |
new measure |
600 |
600 |
|
The number of personal records established for prisoners: |
new measure |
to be reported |
to be reported |
|
The number of decisions on offender management made under specified statutory delegations: |
new measure |
1,000 |
1,000 |
|
Quality |
|||
|
The percentage of national systems and service descriptions that comply with legislation: |
new measure |
100% |
100% |
|
The number of justified complaints by victims: |
new measure |
to be reported |
to be reported |
|
The percentage of offender records established in accordance with the agreed procedures: |
new measure |
100% |
100% |
|
The percentage of offender management decisions made that are not overturned on review: |
new measure |
97% |
97% |
|
Timeliness |
|||
|
The percentage of national systems and service descriptions that are reviewed as scheduled: |
new measure |
100% |
100% |
|
The percentage of applications for inclusion on the Victim Notification Register processed within 10 working days of being received: |
new measure |
100% |
100% |
|
The percentage of offender records established within 10 working days of reception to prison: |
new measure |
100% |
100% |
|
The percentage of offender management decisions made within specified timeframes: |
new measure |
100% |
100% |